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Handler · Version 1

ServiceNow Incident Update

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About

This handler allows you to update an existing incident on Service Now. It takes the input parameters and then passes them in a REST call to Service Now to update the incident.

Configurations
Name Description Sample
username Username/Email of target user.
password Password of the user. *********
server The subdomain of service now the server belongs to (ie. https://{server}.service-now.com).
enable_debug_logging Enable debug logging if the value is set to 'Yes'. No
Parameters
Name Description Sample
Sys Id ID value of the incident you wish to update 8c49f4f14f110300e7cd4fe18110c79b
Category Category (By Menu) Hardaware
Short Description The description of the incident to be created. Overheating CPU
Impact Level The priority level of the incident to be created. (By Menu) 1 - High
Urgency Level The urgency level of the incident to be created. (By Menu) 1 - High
Contact Type Form of reporting the incident Email
Caller Id The id of the caller <%=@results['servicenow_retrieve_sys_user_v1_1']['sys_id']%>
Location Usually the caller's location <%=@results['servicenow_retrieve_sys_user_v1_1']['location']%>
Configuration Item Id Configuration Item Id 00a96c0d3790200044e0bfc8bcbe5db4
Assignment Group Id The id of a group to assign this incident to 5d000ca93790200044e0bfc8bcbe5d8c
Assigned To Id The id of a person to assign this to 04a9a80d3790200044e0bfc8bcbe5d1b
Changelog

ServiceNow Incident Update V1.1 (2017-09-19)

  • Moving from the Service Now JSON Web Service (no longer supported) to the REST API.

ServiceNow Incident Update V1 (2013-07-26)

  • Initial version. See README for details.
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