ServiceNow Incident Retrieve

About

This handler allows you to retrieve an incident from Service Now. It takes the input parameters and then passes them in a REST call to Service Now to retrieve the incident.

Configurations

Name	Description	Sample
username	Username/Email of target user.
password	Password of the user.	*********
server	The subdomain of service now the server belongs to (ie. https://{server}.service-now.com).
enable_debug_logging	Enable debug logging if the value is set to 'Yes'.	No

Parameters

Name	Description	Sample
Sys Id	The Sys ID of the unique identifier used to retrieve the desired incident.	8c49f4f14f110300e7cd4fe18110c79b

Results

Name	Description
active
activity_due
approval
approval_history
approval_set
assigned_to
assignment_group
business_duration
business_stc
calendar_duration
calendar_stc
caller_id
category
caused_by
child_incidents
close_code
close_notes
closed_at
closed_by
cmdb_ci
comments
comments_and_work_notes
company
contact_type
correlation_display
correlation_id
delivery_plan
delivery_task
description
due_date
escalation
expected_start
follow_up
group_list
impact
incident_state
knowledge
location
made_sla
notify
number
opened_at
opened_by
order
parent
parent_incident
priority
problem_id
reassignment_count
reopen_count
resolved_at
resolved_by
rfc
severity
short_description
skills
sla_due
state
subcategory
sys_class_name
sys_created_by
sys_created_on
sys_domain
sys_id
sys_mod_count
sys_updated_by
sys_updated_on
time_worked
upon_approval
upon_reject
urgency
user_input
watch_list
work_end
work_notes
work_notes_list
work_start

Changelog

ServiceNow Incident Retrieve V2 (2017-09-19)

• Moving from the Service Now JSON Web Service (no longer supported) to the REST API.
• Changed to only retrieve by sys_id (removed retrieve by query) due to API changes

ServiceNow Incident Retrieve V1 (2013-07-26)

• Initial version. See README for details.