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Handler · Version 1

ServiceNow Change Update

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About

This handler allows you to update a change request on Service Now. It takes the input parameters and then passes them in a REST call to Service Now to update the change request.

Configurations
Name Description Sample
username Username/Email of target user.
password Password of the user. *********
server The subdomain of service now the server belongs to (ie. https://{server}.service-now.com).
enable_debug_logging Enable debug logging if the value is set to 'Yes'. No
Parameters
Name Description Sample
Change Request Id sys_id of the change request <%=@results['servicenow_change_retrieve_v1']['sys_id']%>
Approval Approval level for this change request Approved
Assigned To Id User sys_id of the person this is assigned to <%=@results['servicenow_user_retrieve_v1']['sys_id']%>
Assignment Group Id sys_id of assignment group
Category Category Software
Configuration Item Id The sys_id of the configuration item you wish to relate this change request to
Description Full description of this change request Database write error when updating user.
Impact The impact level of this change request 2 - Medium
Number Change request number only if you want to specify to certain number
Priority The priority of this chagne request
Requested By Id sys_id value of person requesting change
Risk The risk level of this change request Moderate
Short Description Short description of this change request
Type Set operation type
Changelog

Servicenow Change Update V1.1 (2017-09-21)

  • Moving from the Service Now JSON Web Service (no longer supported) to the REST API.

Servicenow Change Update V1 (2013-07-30)

  • Initial version. See README for details.
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