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Handler · Version 2

ServiceNow Change Retrieve

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About

This handler allows you to retrieve a change request from Service Now. It takes the input parameters and then passes them in a REST call to Service Now to retrieve the change request.

Configurations
Name Description Sample
username Username/Email of target user.
password Password of the user. *********
server The subdomain of service now the server belongs to (ie. https://{server}.service-now.com).
enable_debug_logging Enable debug logging if the value is set to 'Yes'. No
Parameters
Name Description Sample
Sys Id The sys_id for the change request to retrieve. 078f325e4f510300e7cd4fe18110c77d
Results
Name Description
active
activity_due
approval
approval_history
approval_set
assigned_to
assignment_group
backout_plan
business_duration
cab_date
cab_recommendation
calendar_duration
category
change_plan
ci_class
close_notes
closed_at
closed_by
cmdb_ci
comments
comments_and_work_notes
company
conflict_status
contact_type
correlation_display
correlation_id
delivery_plan
delivery_task
description
due_date
end_date
escalation
expected_start
follow_up
group_list
impact
implementation_plan
justification
knowledge
location
made_sla
number
opened_at
opened_by
order
outside_maintenance_schedule
parent
phase
phase_state
priority
production_system
proposed_change
reason
reassignment_count
requested_by
requested_by_date
review_comments
review_date
review_status
risk
scope
short_description
skills
sla_due
start_date
state
sys_class_name
sys_created_by
sys_created_on
sys_domain
sys_id
sys_mod_count
sys_updated_by
sys_updated_on
test_plan
time_worked
type
upon_approval
upon_reject
urgency
user_input
watch_list
work_end
work_notes
work_notes_list
work_start
Changelog

ServiceNow Change Retrieve V2 (2017-09-21)

  • Moving from the Service Now JSON Web Service (no longer supported) to the REST API.
  • Changed to only retrieve by sys_id (removed retrieve by query) due to API changes

Servicenow Change Retrieve V1 (2013-07-26)

  • Initial version. See README for details.
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