Back to ServiceNow Integrations
Handler · Version 1

ServiceNow Change Create

Download GitHub

About

This handler allows you to create a new change request on Service Now. It takes the input parameters and then passes them in a REST call to Service Now to create the change request.

Configurations
Name Description Sample
username Username/Email of target user.
password Password of the user. *********
server The subdomain of service now the server belongs to (ie. https://{server}.service-now.com).
enable_debug_logging Enable debug logging if the value is set to 'Yes'. No
Parameters
Name Description Sample
Number Change request number only if you want to specify to certain number
Requested By Id sys_id value of person requesting change <%=@results['servicenow_user_retrieve_v1']['sys_id']%>
Category Category of the change request Software
Configuration Item Id The sys_id of the configuration item you wish to relate this change request to 04a96c0d3790200044e0bfc8bcbe5db3
Priority The priority of this change request 2 - High
Risk The risk level of this change request Very High
Impact The impact level of this change request 2 - Medium
Short Description Short description of this change request Database write error
Description Full description of this change request Database write error when updating user
Approval Approval level for this change request Approved
Type Set operation type Emergency
Assignment Group Id sys_id of assignment group <%=@results['servicenow_group_retrieve_v1']['sys_id']%>
Assigned To Id User sys_id of the person this is assigned to <%=@results['servicenow_user_retrieve_v1']['sys_id']%>
Results
Name Description
sys_id The unique id representing the new change request
Changelog

Servicenow Change Create V1.1 (2017-09-21)

  • Moving from the Service Now JSON Web Service (no longer supported) to the REST API.

Servicenow Change Create V1 (2013-07-29)

  • Initial version. See README for details.
Download GitHub

On This Page

Looking for a workflow engine? Learn more about the Kinetic Data Enterprise Workflow Platform. Check it out
Return to Top