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Handler · Version 1

Create Incident

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This handler utilizes the iWise XML Server SOAP framework to submit a createObject request with the following configuration:


  • objectType => "Incident"

  • templateName => Value of the 'template_name' task info record. Example: "incident.create.kinetic.template"


  • SRLDescriptionLine => "Incident generated in Kinetic Task."

  • Comments_Line => Value of the 'Short Description' parameter.

  • Comments_Text => Value of the 'Description' parameter.

  • Symptom_Type => Value of the 'Symptom Type' parameter.

  • Sub_Type => Value of the 'Sub Type' parameter.

  • Email_Address => Value of the 'Requester Email' parameter.

  • External_Xref => Deferral token of this task.

Name Description Sample
Requester Email The email address of the requester. <%=@answers['Requester Email Address']%>
Short Description A short description of the incident. Password reset
Description A full description indicating the reason for opening a new incident. For these systems: <%=@answers['Systems']%>
Symptom Type The type of symptom the iWise Help Desk incident will be created with. Password
Sub Type The subtype of symptom the iWise Help Desk incident will be created with. Reset
Name Description
Incident Id
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