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Handler · Version 1

HPSM Incident Update

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About

This handler makes a SOAP call (using Savon) to the HP Service Manager Web Services to update an existing HPSM Incident. After Savon is configured with your HPSM server, a hash is made containing all of the information that was inputted to update on the incident. That hash is then converted into an XML string and sent to HPSM to update the incident. Any messages that were caused by the request and the id of the incident that was updated will be returned by the handler upon success. If there are any errors, the handler will raise an exception which will contain any messages that HPSM returned about the error.

Parameters
Name Description Sample
Incident Id The id for the incident you want to update. IM10147
Status The status of the incident.
Title The title of the incident. New Title
Description A short description of what the incident is about.
Affected Service The Affected Service. List of possibilites found in HPSM instance.
Assignment Group The Assignment Group. List of possibilites found in HPSM instance.
Category The Category (default is 'incident')
Area The area the incident is filed under. List of possibilities found in HPSM instance.
Subarea The subarea the incident is filed under. List of possibilities found in HPSM instance.
Impact An integer corresponding to the Impact level. List of possibilites found in HPSM instance.
Urgency An integer corresponding to the Urgency level. List of possibilites found in HPSM instance.
Activity Update The update you want to add to the incident. Updated the title to make it easier to read
Results
Name Description
Incident Id
Messages
incident_id
messages
Changelog

HpbsmIncidentUpdate_V1 (2014-01-14)

  • Initial version. See README for details.
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