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Handler · Version 1

HPSM Incident Create

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About

This handler makes a SOAP call (using Savon) to the HP Service Manager Web Services to create a new HPSM Incident. After Savon is configured with your HPSM server, a hash is made containing all of the information that was inputted to create an incident. That hash is then converted into an XML string and sent to HPSM to create the incident. Any messages that were caused by the request and the id of the new incident will be returned by the handler upon success. If there are any errors, the handler will raise an exception which will contain any messages that HPSM returned about the error.

Parameters
Name Description Sample
Incident Id The incident id (will be automatically assigned by HP SM if not inputted). IM10147
Status The status of the incident. Open
Title The title of the incident. Test Incident
Description A short description of what the incident is about. This is a test incident report
Affected Service The Affected Service. List of possibilites found in HPSM instance. Applications
Assignment Group The Assignment Group. List of possibilites found in HPSM instance. Hardware
Category The Category (default is 'incident') incident
Area The area the incident is filed under. List of possibilites found in HPSM instance. hardware
Subarea The subarea the incident is filed under. List of possibilites found in HPSM instance. hardware failure
Impact An integer corresponding to the impact level. 4
Urgency An integer corresponding to the urgency level. 2
Results
Name Description
Incident Id
Messages
incident_id
messages
Changelog

HpbsmIncidentCreate_V1 (2014-01-09)

  • Initial version. See README for details.
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