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Handler · Version 1

Cherwell Object Update

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About

This handler generically updates a Cherwell object using an inputted JSON representation to determine what fields to update on the object. Execution starts by retrieving an Access Token from Cherwell using the client id/secret and username/password info values. Once that is successfully retrieved, the Object Name is translated into a Business Object Id by using the /getbusinessobjectsummary endpoint. A call to retrieve the object template is made so that the field object/ids can be found for the fields that should be updated and lastly the call is made to /savebusinessobject to update the included fields on the inputted object. An empty result set will be returned on a successful call.

Parameters
Name Description Sample
Error Handling Determine what to return if an error is encountered. Error Message
Object Name Readable name of the object to update (ie. Incident). Incident
Object Id Public id for the object that should be updated.. 47285
Object JSON A JSON representation of the displayName/values for the fields that the object should be updated with. {"Description": "Update from a Task Handler"}
Results
Name Description
Handler Error Message Error message if an error was encountered and Error Handling is set to "Error Message".
Changelog

Cherwell Object Update V1 (2019-11-13)

  • Added auth mode to info values

Cherwell Object Update V1 (2019-11-4)

  • Added error message Handling

Cherwell Object Update V1 (2018-02-14)

  • Initial version. See README for details.
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