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Handler · Version 4

Remedy Generic Update

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About

This handler has the ability to have form caching disabled. To disable form caching set disable_caching to "Yes". Disabling caching may negatively impact performance, but it is also necessary when using a single handler to interact with multiple Remedy environments.

This handler updates the request id specified in the Request ID parameter for the form specified in the Remedy Form parameter with data provided in the Field Values parameter. Provide a JSON object as the Field Values input to update the appropriate fields. Example: {"Field A":"Value A","Field B":"Value B"}

Configurations
Name Description Sample
server Remedy Server Name or IP Address
username Remedy Login Name
password Remedy Password *********
port Remedy TCP Port 0
prognum Remedy RPC Prognum 0
authentication Remedy Authentication String
enable_debug_logging Enable debug logging if the value is set to 'Yes'. No
disable_caching Disable caching if the value is set to 'Yes'. Disabling caching may negatively impact performance, but it is also necessary when using a single handler to interact with multiple Remedy environments. No
Parameters
Name Description Sample
Error Handling Determine what to return if an error is encountered. Error Message
Remedy Form: Remedy Form Name (not display name), eg. People is CTM:People
Request ID: Request ID (Field 1) of record to update
Field Values JSON mapping of field values <%={"Email Address" => @answers['New Email'], "Nickname" => @answers['Nickname']}.to_json%>
Results
Name Description
Handler Error Message Error message if an error was encountered and Error Handling is set to "Error Message".
request_id The request id (field 1) of the updated record.
Changelog

Remedy Generic Update V4 (2020-01-23)

  • Updated disable caching logic to improve performance

Remedy Generic Update V4 (2020-01-18)

  • Added ability to disable caching

Remedy Generic Update v3.1 (2019-11-26)

  • Changes for consistency

V3 (2019-11-4)

  • Adding error message handling V3 (2019-02-16)
  • Updated to allow a JSON object to set multiple values at once. V2 (2013-07-16)
  • Fixed a bug to allow this to be used for multiple forms in one task engine instance. Remedy Generic Update (2012-05-29)
  • Initial version. See README for details.
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