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Handler · Version 3

Remedy Generic Update

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This handler updates the request id specified in the Request ID parameter for the form specified in the Remedy Form parameter with data provided in the Field Values parameter. Provide a JSON object as the Field Values input to update the appropriate fields. Example: {"Field A":"Value A","Field B":"Value B"}

Name Description Sample
server Remedy Server Name or IP Address
username Remedy Login Name
password Remedy Password *********
port Remedy TCP Port 0
prognum Remedy RPC Prognum 0
authentication Remedy Authentication String
enable_debug_logging Enable debug logging if the value is set to 'Yes'. No
Name Description Sample
Error Handling Determine what to return if an error is encountered. Error Message
Remedy Form: Remedy Form Name (not display name), eg. People is CTM:People
Request ID: Request ID (Field 1) of record to update
Field Values JSON mapping of field values <%={"Email Address" => @answers['New Email'], "Nickname" => @answers['Nickname']}.to_json%>
Name Description
Handler Error Message Error message if an error was encountered and Error Handling is set to "Error Message".
request_id The request id (field 1) of the updated record.

Remedy Generic Create v3.1 (2019-11-26)

  • Changes for consistency

V3 (2019-11-4)

  • Adding error message handling V3 (2019-02-16)
  • Updated to allow a JSON object to set multiple values at once. V2 (2013-07-16)
  • Fixed a bug to allow this to be used for multiple forms in one task engine instance. Remedy Generic Update (2012-05-29)
  • Initial version. See README for details.
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