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Handler · Version 1

Remedy Generic Query Retrieve V1

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About

This handler returns all the fields for the request id provided in the form specified. This is returned in XML format (like below).

000000000000001 Action Request Installer Account Mon Apr 25 16:42:22 -0400 2011 Demo Wed Dec 07 11:46:47 -0500 2011 Current

Configurations
Name Description Sample
server Remedy Server Name or IP Address
username Remedy Login Name
password Remedy Password *********
port Remedy TCP Port 0
prognum Remedy RPC Prognum 0
authentication Remedy Authentication String
enable_debug_logging Enable debug logging if the value is set to 'Yes'. No
Parameters
Name Description Sample
Remedy Form: Remedy Form Name (not display name), eg. People is CTM:People
Query: Advanced Search Query of the record to retrieve
Results
Name Description
field_list
#FIELD NAME PLACE HOLDER#
Changelog

Remedy Generic Retrieve V2 (2013-07-16)

  • Fixing bug to allow this to be used for multiple different forms on the same task instance Remedy Generic Retrieve (2012-05-29)
  • Initial version. See README for details.
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