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Handler · Version 2

Remedy Generic Create

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This handler takes a json as input of a format like {"DB field Name":"value to place in field"} and uses this to create a record in the specified form.

At times, you may need to set Currency Fields in Remedy. This is accomplished by formatting the value as follows: { ... "My Currency Field":{"value":100.0,"currency":"USD"}, ... } The value portion must be parsed as a float. You can accomplish this as follows in the Field Values parameter: <%= { 'Text Field 1' => 'ABCD-EFG', 'Text Field 2' => '123456', 'Currency Field 1' => {'value' => @inputs["Currency Input"].to_f, 'currency' => 'USD' }, }.to_json %>

Name Description Sample
server Remedy Server Name or IP Address
username Remedy Login Name
password Remedy Password *********
port Remedy TCP Port 0
prognum Remedy RPC Prognum 0
authentication Remedy Authentication String
enable_debug_logging Enable debug logging if the value is set to 'Yes'. No
Name Description Sample
Error Handling Determine what to return if an error is encountered. Error Message
Form Name Form Name HPD:LoadTemplate
Field Values JSON mapping of field values {"Template Identifier":"<%=@answers['Template Identifier']%>","Template Name":"<%=@answers['Template Name']%>","Status Template":"<%=@answers['Template Status']%>","Template Category Tier 1":"<%=@answers['Template Category Tier 1']%>","Description":"<%=@answers['Summary']%>","Detailed Decription":"<%=@answers['Notes']%>","Reported Source":"<%=@answers['Reported Source']%>","Service Type":"<%=@answers['Incident Type']%>","Status":"<%=@answers['Status']%>","Impact":"<%=@answers['Impact']%>","Urgency":"<%=@answers['Urgency']%>","Assigned Support Company":"<%=@answers['Assigned Support Company']%>","Assigned Support Organization":"<%=@answers['Assigned Support Organization']%>","Assigned Group":"<%=@answers['Authoring Group']%>","Authoring Company":"<%=@answers['Authoring Company']%>","Authoring Organization":"<%=@answers['Authoring Organization']%>","Authoring Group":"<%=@answers['Authoring Group']%>"}
Name Description
Handler Error Message Error message if an error was encountered and Error Handling is set to "Error Message".
Entry Id Id of the created entry.

Remedy Generic Create V2 (2019-11-4) *added error message handling

Remedy Generic Create v2 (2016-08-25) *Added debug logging capability. Added JSON library so will work in Task 3.

Remedy Generic Create V2.1 (2018-05-23)

  • Added check for Task version before loading JSON dependency so it will work with both Task 3 & 4.
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