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Handler · Version 3

BMC SRM Templated Work Order Create

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About

This handler uses the WOI:WorkOrderInterface_Create form & functionality in ITSM to create work orders. This handler allows for creation of a work order using a template, but allowing the detail fields to be populated with request data.

Note that in 7.6.X version of ITSM, there have been issues reported with using WOI:WorkOrderInterface_Create to create work orders. This may need to be repaired in ITSM before this can effectively be used, but no changes are necessary in the handler.

This handler is safe to use in a subtree because it does not rely on any @base information to process. All data is passed into the handler as parameters.

Configurations
Name Description Sample
server Remedy Server Name or IP Address
username Remedy Login Name
password Encrypted Remedy Password
port Remedy TCP Port 0
prognum Remedy RPC Prognum 0
authentication Remedy Authentication String
enable_debug_logging Enable debug logging if the value is set to 'Yes'. No
Parameters
Name Description Sample
Work Order Template: Name of the work order template to be used.
Work Order Summary: The value placed in the Summary field on the Work Order form. Leave empty to use the Summary defined in the WO Template.
Work Order Notes: The value placed in the Notes field on the Work Order form. Leave empty to use the Notes defined in the WO Template.
Requester Login Id: Login Id of the person making the request. This will be used to retrive the Person ID and place it in the Customer People ID field.
Submitter Login Id: Login Id of the person submitting the request. This will be used to retrive the Person ID and place it in the Requested By People ID field.
Survey ID (KSR #): The value placed in the SRID field on the Work Order form.
Survey Instance ID: The value placed in the SRInstanceID field on the Work Order form.
Detail Field 1 Value: Value for Field 1 as sepcified in the WO Template Detail tab.
Detail Field 2 Value: Value for Field 2 as sepcified in the WO Template Detail tab.
Detail Field 3 Value: Value for Field 3 as sepcified in the WO Template Detail tab.
Detail Field 4 Value: Value for Field 4 as sepcified in the WO Template Detail tab.
Detail Field 5 Value: Value for Field 5 as sepcified in the WO Template Detail tab.
Detail Field 6 Value (Datetime): Value for Field 6 as sepcified in the WO Template Detail tab.
Detail Field 7 Value (Datetime): Value for Field 7 as sepcified in the WO Template Detail tab.
Detail Field 8 Value (Integer): Value for Field 8 as sepcified in the WO Template Detail tab.
Detail Field 9 Value (Integer): Value for Field 9 as sepcified in the WO Template Detail tab.
Detail Field 10 Value: Value for Field 10 as sepcified in the WO Template Detail tab.
Detail Field 11 Value: Value for Field 11 as sepcified in the WO Template Detail tab.
Detail Field 12 Value: Value for Field 12 as sepcified in the WO Template Detail tab.
Detail Field 13 Value: Value for Field 13 as sepcified in the WO Template Detail tab.
Detail Field 14 Value: Value for Field 14 as sepcified in the WO Template Detail tab.
Detail Field 15 Value: Value for Field 15 as sepcified in the WO Template Detail tab.
Detail Field 16 Value: Value for Field 16 as sepcified in the WO Template Detail tab.
Detail Field 17 Value: Value for Field 17 as sepcified in the WO Template Detail tab.
Detail Field 18 Value: Value for Field 18 as sepcified in the WO Template Detail tab.
Detail Field 19 Value: Value for Field 19 as sepcified in the WO Template Detail tab.
Detail Field 20 Value: Value for Field 20 as sepcified in the WO Template Detail tab.
Detail Field 21 Value: Value for Field 21 as sepcified in the WO Template Detail tab.
Detail Field 22 Value: Value for Field 22 as sepcified in the WO Template Detail tab.
Detail Field 23 Value: Value for Field 23 as sepcified in the WO Template Detail tab.
Detail Field 24 Value (Integer): Value for Field 24 as sepcified in the WO Template Detail tab.
Detail Field 25 Value (Integer): Value for Field 25 as sepcified in the WO Template Detail tab.
Detail Field 26 Value (Integer): Value for Field 26 as sepcified in the WO Template Detail tab.
Detail Field 27 Value (Integer): Value for Field 27 as sepcified in the WO Template Detail tab.
Detail Field 28 Value: Value for Field 28 as sepcified in the WO Template Detail tab.
Detail Field 29 Value: Value for Field 29 as sepcified in the WO Template Detail tab.
Detail Field 30 Value: Value for Field 30 as sepcified in the WO Template Detail tab.
Results
Name Description
Work Order ID The ID of the work order created (WOI##########)
Request ID The request ID associated with this work order.
Deferral Token The deferral token used for this work order.
Changelog

BMCSRMTemplatedWorkOrderCreateV3

  • This handler is safe to use in a subtree because it does not rely on any @base information to process. All data is passed into the handler as parameters.

BMCSRMTemplatedWorkOrderCreateV2 (Date Unknown)

  • Initial Version. See README for details.
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