BMC ITSM8 Assoc to Incident Create

About

This handler creates a record in the HPD:Associations form based on the information input by the end user, and returns the Request ID of the record created. The handler is just half of the equation. It should be used in conjunction with bmcitsm8assoctoasset_create handler.

Configurations

Name	Description	Sample
server	Remedy Server Name or IP Address
username	Remedy Login Name
password	Remedy Password
port	Remedy TCP Port	0
prognum	Remedy RPC Prognum	0
authentication	Remedy Authentication String

Parameters

Name	Description	Sample
Dataset ID	The Dataset ID, usually BMC.ASSET	BMC.ASSET
Lookup Keyword	The lookup keyword the item (for CMDB relationships, the ClassID ex: BMC_COMPUTERSYSTEM)	BMC_COMPUTERSYSTEM
Form Name 01	Form Name 01 (for CMDB relationships, the Asset form name, ex: AST:ComputerSystem	AST:ComputerSystem
Form Name 02	Form Name 02 (the change form name, ex: HPD:Help Desk)	HPD:Help Desk
Related Item ReconID	Reconciliation ID of the item being related	RE005054661F4Us1NYA8XgpDab
Incident Number	INC Number	INC000000012352
Related Item Name	Related item name (i.e., server name)	WinBlade123
Association Type	Association type (ex: 'Related to')	Related to
Request Type	Request Type (ex: 'Configuration Item')	Configuration Item

Results

Name	Description
HPD:Associations Entry ID	The Request ID of the HPD:Associations record that was created.

Changelog

BMC ITSM8 Assoc to Change Request Create (2015)

• Initial version. See README for details.