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Handler · Version 1

BMC ITSM7 Work Order Status Update

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About

Updates the status and status reason if needed for a specific BMC ITSM7 Work Order (WOI:WorkOrder) request using the WOI:WorkOrderInterface form to interact with the work order.

Configurations
Name Description Sample
server1.hostname Remedy Server Name or IP Address
server1.username Remedy Login Name
server1.password Remedy Password
server1.port Remedy TCP Port 0
server1.prognum Remedy RPC Prognum 0
server1.authentication Remedy Authentication String
enable_debug_logging Enable debug logging if the value is set to 'Yes'. No
enable_filter_logging Enable filter logging if the value is set to 'Yes'. No
Parameters
Name Description Sample
Work Order ID: The work order id of the record to be updated.
Status: The status that the work order will be changed to.
Status Reason: The status reason that the work order will be changed to. This is required if going to a completed status.
Results
Name Description
Work Order ID The work order id of the record updated.
Changelog

BMC ITSM7 Work Order Status Update (unknown)

  • Initial version. See README for details.
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