BMC ITSM7 Work Order Create Detail

Configurations

Name	Description	Sample
server	Remedy Server Name or IP Address
username	Remedy Login Name
password	Remedy Password
port	Remedy TCP Port	0
prognum	Remedy RPC Prognum	0
authentication	Remedy Authentication String
enable_debug_logging	Enable debug logging if the value is set to 'Yes'.	No

Parameters

Name	Description	Sample
KSR Request ID:	The KSR base record relating to this work order.
KSR Instance ID:	The KSR base record instance ID relating to this work order.
Status:	The value placed in the Status field on the Work Order form.
Status Reason:	The value placed in the Status Reason field on the Work Order form.
Company:	The value placed in the Company field on the Work Order form.
Location Company:	The value placed in the Location Company field on the Work Order form.
Requester Region:	The value placed in the Region field on the Work Order form.
Requester Site Group:	The value placed in the Site Group field on the Work Order form.
Requester Site:	The value placed in the Site field on the Work Order form.
Requester First Name:	The value placed in the Requester First Name field on the Work Order form.
Requester Last Name:	The value placed in the Requester Last Name field on the Work Order form.
Customer Company:	The value placed in the Customer Company field on the Work Order form.
Customer First Name:	The value placed in the Customer First Name field on the Work Order form.
Customer Last Name:	The value placed in the Customer Last Name field on the Work Order form.
Customer Person ID:	The value placed in the Customer Person ID field on the Work Order form.
Submitter First Name:	Will be used to populate the Contact field.
Submitter Last Name:	Will be used to populate the Contact field.
Submitter EMail Address:	Will be used to populate the Contact field.
Submitter Person Id:	Will be used to populate the Contact field.
Requested By Person Id:	Will be used to populate the Contact field.
Submitter Login Id:	The value placed in the Submitter field on the Work Order form.
Priority:	The value placed in the Priority field on the Work Order form.
Work Order Type:	The value placed in the Work Order Type field on the Work Order form.
Work Order Summary:	The value placed in the Summary field on the Work Order form.
Work Order Detailed Description:	The value placed in the Descripiton field on the Work Order form.
Template Name:	The value placed in the Template Name field on the Work Order Template form.
Operational Categorization Tier1:	The value placed in the Categorization Tier 1 field on the Work Order Template form.
Operational Categorization Tier2:	The value placed in the Categorization Tier 2 field on the Work Order Template form.
Operational Categorization Tier3:	The value placed in the Categorization Tier 3 field on the Work Order Template form.
Product Cat Tier 1:	The value placed in the Product Cat Tier 1 field on the Work Order Template form.
Product Cat Tier 2:	The value placed in the Product Cat Tier 2 field on the Work Order Template form.
Product Cat Tier 3:	The value placed in the Product Cat Tier 3 field on the Work Order Template form.
Product Name:	The value placed in the Product Name field on the Work Order Template form.
Product Manufacturer:	The value placed in the Manufacturer field on the Work Order Template form.
Assignee Support Company:	The value placed in the Request Assignee Support Company field on the Work Order Template form.
Assignee Support Organization:	The value placed in the Request Assignee Support Organization field on the Work Order Template form.
Assignee Support Group Name:	The value placed in the Request Assignee Support Group Name field on the Work Order Template form.
Request Assignee:	The value placed in the Request Assignee field on the Work Order Template form.
Manager Support Company:	The value placed in the Request Manager Support Company field on the Work Order Template form.
Manager Support Organization:	The value placed in the Request Manager Support Organization field on the Work Order Template form.
Manager Support Group Name:	The value placed in the Request Manager Support Group Name field on the Work Order Template form.
Request Manager:	The value placed in the Request Manager field on the Work Order Template form.

Results

Name	Description
Work Order ID
Work Order Instance Id

Changelog

BMCITSM7WorkOrderCreate_V1 (2012-11-02)

• Initial version. See README for details.