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Handler · Version 2

BMC ITSM7 Task Templated Create

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About

This handler uses the taskfields section of the node.xml to create an entry on the TMS:Task form. Then the 'Instanceid' of the created TMS:Task entry is used to retrieve the related TMS:Association entry that was generated by workflow. Finally the 'InstanceId' of the TMS:Task and TMS:Association records are used in addition to the flowbuilder section of the node.xml to create an entry on TMS:FlowBuilder.

This handler requires ARS Models v0.1.3 because this handler creates an entry on a display only form(TMS:FlowBuilder)

Configurations
Name Description Sample
server Remedy Server Name or IP Address
username Remedy Login Name
password Remedy Password *********
port Remedy TCP Port 0
prognum Remedy RPC Prognum 0
authentication Remedy Authentication String
enable_debug_logging Enable debug logging if the value is set to 'Yes'. No
Parameters
Name Description Sample
Task Name Sets the 'Name' field of the TMS:Task record <%= @answers['Task Name'] %>
Task Location Company Sets the 'Location Company' field of the TMS:Task entry <%= @answers['Company'] %>
Parent Form Name The form of the parent record, either CHG:Infrastructure Change or HPD:Help Desk or Kinetic Request CHG:Infrastructure Change
Parent Id The display id of the parent record, which is either a Change or an Incident record
ParentInstance Id The instance id of the parent record, which is either a Change or an Incident record
Results
Name Description
Task Id The 'InstanceId' of the TMS:Task entry created by this handler.
Changelog

BMCITSM7TaskTemplatedCreateV2 (2010-02-18)

  • Initial version.
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Looking for a workflow engine? Learn more about the Kinetic Data Enterprise Workflow Platform. Check it out
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