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Handler · Version 1

BMC ITSM7 Support Group Membership Add

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About

Adds the given user (indicated by Login ID) to the specified ITSM Support Group. The person must be a Support Staff (indicated on the CTM:People record) already. The Association record is created as NOT the default group for the individual.

Configurations
Name Description Sample
server Remedy Server Name or IP Address
username Remedy Login Name
password Remedy Password
port Remedy TCP Port 0
prognum Remedy RPC Prognum 0
authentication Remedy Authentication String
enable_debug_logging Enable debug logging if the value is set to 'Yes'. No
Parameters
Name Description Sample
New Member Login Id The new member login id <%=@answer['Remedy Login ID']%>
Assignment Availability The new member Assignment Availability, Yes or No Yes
Role The new member login id, Member or Associate Member Member
ITSM Support Company The ITSM Support Company to Add person to My Company
ITSM Support Org The ITSM Support Org to Add person to This Org
ITSM Support Group Name The ITSM Support Group name to Add person to My Group
Results
Name Description
Support Group Association ID Field 1 from the created record.
Changelog

BMCITSM7Support Group Add V1 (4/17/2015)

  • Initial version.
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