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Handler · Version 1

BMC ITSM7 Incident Work Info Create CE

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Configurations
Name Description Sample
api_server Kinetic Request CE API Web Application http://server:port/kinetic
api_username Name of user account that has permission to use the API
api_password Password for the API user *********
space_slug Slug of the Space where the User will be created.
ars_server Remedy Server Name or IP Address
ars_username Remedy Login Name
ars_password Remedy Password *********
ars_port Remedy TCP Port 0
ars_prognum Remedy RPC Prognum 0
ars_authentication Remedy Authentication String
enable_debug_logging Enable debug logging if the value is set to 'Yes'. No
disable_caching Disable caching if the value is set to 'Yes'. Disabling caching may negatively impact performance, but it is also necessary when using a single handler to interact with multiple Remedy environments. No
Parameters
Name Description Sample
Error Handling Determine what to return if an error is encountered.
Incident Number: The incident number of the Incident to associate the Incident Work Info entry with.
Include Review Request: Option to prepend the review request URL to the Notes of the Incident Work Info entry.
Include Question Answers: Option to append the question answer pairs to the Notes of the Incident Work Info entry.
Work Info Type: Work Info Type.
Work Info Summary: Sets the Summary of the Incident Work Info entry.
Work Info Notes: Sets the Notes of the Incident Work Info entry.
Work Info Submit Date: Sets the Date of the Incident Work Info entry.
Attachment Input Type Choose Field if the input for the attachment info as a Field Name or choose JSON if the input is an attachment's JSON from the Get Attachment Info handler. Note that if Field is specified, the fields entered should only allow one attachment.
Attachment Field 1: The Field Name of an attachment question to retrieve an attachment from.
Attachment Field 2: The Field Name of an attachment question to retrieve an attachment from.
Attachment Field 3: The Field Name of an attachment question to retrieve an attachment from.
Attachment JSON 1: The Field Name of an attachment question to retrieve an attachment from.
Attachment JSON 2: The Field Name of an attachment question to retrieve an attachment from.
Attachment JSON 3: The Field Name of an attachment question to retrieve an attachment from.
Submitter: Sets the Submitter of the Incident Work Info entry.
Locked: Sets the Incident Work Info entry Locked status.
View Access: Sets the Incident Work Info entry to Public or Internal.
Submission ID: The id of the CE submission to retrieve answers for.
Space Slug: Can be used to override the info parameter provided.
Results
Name Description
Handler Error Message
Entry Id
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