A proper relationship between two Incidents within ITSM is to have two relationships, Ticket 1 to Ticket 2, and Ticket 2 to Ticket 1. Use two task nodes for this, as the input parameter values are switched between the two HPD:Associations records.
The following data is used to create the 'HPD:Associations' record:
References the summary field values for the identified tickets from the HPD:Help Desk form.
'Request Description01' => Value returned by the lookup of the summary description of Incident Number 1
Maps the following field values of the HPD_Associations form to the field values provided:
'Form Name01' => 'HPD:Help Desk'
'Form Name02' => 'HPD:Help Desk'
'Request Type01' => 'Incident'
Maps the following field values to the values of the specified parameters:
'Request ID01' => "Incident Number 1"
'Request ID02' => "Incident Number 2"
'Association Type01' => "Association Type"
Remedy Server Name or IP Address
Remedy Login Name
Remedy TCP Port
Remedy RPC Prognum
Remedy Authentication String
Enable debug logging if the value is set to 'Yes'.
Incident Number 1:
The incident number for one side of the relationship.
Incident Number 2:
The incident number for the other sise of the relationship.
The type of relationship being created.
Submitters Login ID:
The Remedy login ID of the user to identify as the submitter of the relationship.