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Handler · Version 2

BMC ITSM7 Update Incident Status

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About

Updates the status and status reason, if needed, for a specific BMC ITSM7 Incident (HPD:Help Desk) request. Depending on the Status provided, a Status Reason might be necessary. The status and status reason combination should be valid per the system/ workflow.

Configurations
Name Description Sample
server Remedy Server Name or IP Address
username Remedy Login Name
password Remedy Password
port Remedy TCP Port 0
prognum Remedy RPC Prognum 0
authentication Remedy Authentication String
Parameters
Name Description Sample
Incident Number: Incident Number
Status: Incident Status
Status Reason: Incident Status Reason
Results
Name Description
Entry ID The entry id of the record updated.
Changelog

BMC ITSM7 Incident Status Update v2 (2014-04-10)

  • Added Status Reason

BMC ITSM7 Incident Status Update (unknown)

  • Initial version. See README for details.
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