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Handler · Version 1

BMC ITSM7 Incident Retrieve

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Configurations
Name Description Sample
server Remedy Server Name or IP Address
username Remedy Login Name
password Remedy Password
port Remedy TCP Port 0
prognum Remedy RPC Prognum 0
authentication Remedy Authentication String
enable_debug_logging Enable debug logging if the value is set to 'Yes'. No
Parameters
Name Description Sample
Incident Number: The incident number of the ticket to retrieve
Results
Name Description
Direct Contact Person ID
Direct Contact Department
Direct Contact Organization
Direct Contact First Name
Direct Contact Last Name
Direct Contact Company
Vendor Resolved Date
Vendor Responded On
Priority
SLM Status
Service Type
Status
Next Target Date
Resolution Category
Reported to Vendor
Original Incident Number
Generic Categorization Tier 1
Owner
Vendor Ticket Number
Owner Support Company
Owner Group
Assigned Group Shift Name
Assigned Support Company
Assignee
Assigned Group
Reported Source
Incident Number
Entry ID
Priority Weight
Impact
Urgency
Resolution
Detailed Decription
Contact Company
Person ID
Categorization Tier 3
Categorization Tier 2
Categorization Tier 1
First Name
Last Name
Organization
Company
Description
Direct Contact Internet E-mail
Status_Reason
Site
Product Model/Version
Manufacturer
Product Name
Department
Product Categorization Tier 3
Product Categorization Tier 2
Product Categorization Tier 1
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