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Handler · Version 1

BMC ITSM7 Incident Close

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About

Incident (HPD:Help Desk form) is set to a Status of Closed with the Status Reason provided.

Configurations
Name Description Sample
server Remedy Server Name or IP Address
username Remedy Login Name
password Remedy Password
port Remedy TCP Port 0
prognum Remedy RPC Prognum 0
authentication Remedy Authentication String
Parameters
Name Description Sample
Incident Number The incident number to close <%=@results['Create_Incident']['Incident ID']%>
Status Reason Status Reason Automated Resolution Reported
Results
Name Description
Support Company
Changelog

BMCITSM7IncidentCloseV1 (2011-12-21)

  • Initial version. See README for details.
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