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Handler · Version 1

BMC ITSM7 Group Membership Lookup

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About

The handlers takes a remedy login id as a parameter and returns a record from the CTM:People form. If the remedy login id that is passed as the parameter has no alternate approvers, the CTM:People record will be related to that remedy login id. Otherwise, it searches through the chain of alternte approvers until an approver with no alternates is found. Once an approver without alternates is found, that approvers remedy login id is used as a qualification in the query to the CTM:People form.

Configurations
Name Description Sample
server Remedy Server Name or IP Address
username Remedy Login Name
password Remedy Password
port Remedy TCP Port 0
prognum Remedy RPC Prognum 0
authentication Remedy Authentication String
enable_debug_logging Enable debug logging if the value is set to 'Yes'. No
Parameters
Name Description Sample
Assignee Login Id The assignee login id to get the email address for
ITSM Support Group The ITSM Support Group id to return email addresses for
Results
Name Description
Remedy Login ID
Email
First Name
Middle Initial
Last Name
Job Title
Nick Name
Corporate ID
Profile Status
Contact Type
Client Sensitivity
VIP
Support Staff
Assignment Availability
Company
Organization
Department
Region
Site Group
Site
Desk Location
Mail Station
Phone Number Business
Phone Number Mobile
Phone Number Fax
Phone Number Pager
ACD Phone Num
Corporate E-Mail
Accounting Number
ManagersName
ManagerLoginID
Cost Center Code
Email List
Changelog

BMCITSM7ApproverLookupV2 (2010-12-13)

  • Refactored the handler.
  • The get_approver() helper now checks for loops in approver chains and will raise an exception if a loop is detected.

BMCITSM7ApproverLookupV1

  • Initial version.
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