Technical Support Engineer

Company Background
 
Kinetic Data is an emerging leader at the forefront of the $300 billion+ market for digital workflow and service portal automation. The Kinetic Platform offers unrivaled flexibility to launch and manage continuous process improvement as needs change and evolve across the enterprise...and not just in IT. The highly-scalable, multi-tenant platform is built for the most complex and demanding environments and has proven value for the most stringent demands of multiple federal agencies and U.S. military and commercial organizations for cross-platform integration and a unified “single pane of glass” customer experience.
 
Job Details
 
As a Technical Support Engineer, you will be working with customers to help identify, troubleshoot and deploy Kinetic software within large, complex enterprise IT environments. Leveraging your expertise of the Kinetic Platform and strong familiarity with IT operations and technologies like Kubernetes, Docker and CI/CD frameworks you will be responsible for assisting customers with installations, upgrades and troubleshooting operational support issues.
 
Some of the things you’ll be doing include…
  • On-prem installs of the Kinetic Platform into customer provided linux servers and leveraging experience with Kubernetes, Networking, SAML, and various databases to facilitate a smooth onboarding process
  • Answering technical support questions about the architecture, infrastructure, and operations
  • Creating and improving support documentation
  • Assisting customers with Kinetic Platform upgrades
  • Helping customers configure the Kinetic Platform to work with their identity provider of choice
Who you are...
  • Self-motivated and willing to roll up your sleeves and learn new technologies and solve complex problems
  • The ability to successfully manage customer concerns and maintain transparent communication with clients
  • Excellent oral and written communication skills
  • Able to prioritize tasks and actions within Customer portfolios
  • Confident in your technical abilities and creative problem solving skills while building customer rapport quickly
  • Ability to learn new software quickly, become a power user, and stay on top of emerging Kinetic Platform features and competitive technologies
  • Ability to work cross-functionally with other teams to solve problems that enhance customer’s loyalty and engagement
 
Desired Skills
  • Working knowledge of SAML, OAuth, and other SSO
  • Proficiency with Bash and Ruby scripting
  • Familiarity with Elasticsearch, Kibana, and structured logging
  • Familiarity with Cassandra and PostgreSQL/MSSQL
  • Familiarity with AWS and AWS EKS
  • Basic Java Virtual Machine Tuning
  • A strong knowledge of Enterprise Software deployment and management
 
What you’ll need to apply
  • BA or BS degree in a technical discipline or 3+ years work experience
  • Basic experience with Kubernetes and Helm
  • Proficiency with Linux
  • Java Troubleshooting
  • Network Troubleshooting
  • SSL and Certificate Management/Troubleshooting
  • Awesome Googling skills :)
 
If this sounds like you, email your resume to us at careers@kineticdata.com