How Enterprise Request Management Improves Process Efficiency While Reducing Security Risks
Enterprise request management (ERM) is a service delivery strategy that combines a single intuitive Web portal with a workflow automationRead More
The Technology Behind Enterprise Request Management
ERM is a business-efficiency strategy that centralizes and automates business processes and service requests using an intuitive Web user interfaceRead More
Streamlining Infrastructure Automation: A Service Provider’s Approach
Service provider organizations today need to streamline infrastructure provisioning processes, achieving seamless integration across complex toolsets encompassing public, private andRead More
Customers Want a Better Experience; Give It to Them with a Storefront
Companies around the world are gaining competitive advantage through digital transformation and a focus on the adoption of innovative andRead More
Kinetic Service Center – Sales Overview
Kinetic Calendar significantly enhances visibility into BMC® Remedy® Change Management and other IT Service Management (ITSM) data sources—both for thoseRead More
Enterprise Service Integration with Kinetic Task
In today’s complex technology landscape, organizations are challenged to consistently deliver top-quality services while progressively reducing costs. The competitive marketplaceRead More
Business Process Automation Anywhere and Everywhere with Kinetic Task 3.0
Business Process Automation (BPA) is typically reserved for complex, core business processes. Kinetic Task 3.0 now brings BPA to thousandsRead More
How to Resolve Major IT Service Problems Faster
Communication, collaboration and visibility are the three key factors in quickly and efficiently resolving a major IT service disruption. TraditionalRead More
Virtual War Rooms
How can organizations solve complex enterprise problems as quickly as possible? Resolving urgent, multi-vendor, mission-critical types of problems requires collaboration.Read More
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