KINETIC SURVEY

Key Features:

• Embeds surveys within your existing processes: Incidents, changes or other interactions can trigger context-sensitive surveys on the fly.
• Enables you to create timely, tailored surveys in many areas of your organization including: market research, customer satisfaction, employee satisfaction, product development and IT and ITIL-based services management practices.
• Systematically gathers and analyzes customer experiences to monitor and improve service delivery management.
• Promotes a higher response rate.
• Improves business services through automated feedback.
• Increases sales and improves customer retention.