Request, check status and fulfill all from a single portal, just like amazon.com.
You're not starting from scratch. The solution comes pre-built with common services for departments like IT, Facilities and HR.
Case and Task management becomes painless because it is streamlined for the task at hand.
Users can see requestable services based on their role.
Includes popular integrations to Service Now, BMC Remedy, Salesforce, G-Suite and hundreds of others.
Users can request and fullfill with their desktops, tablets or mobile devices.
Delight customers by providing a single pane of glass while delivering simple or complex services.
Provide a one stop shop for requesting services while fulfillment interacts with systems that IT, HR or third party vendors already use.
Self service reduces the time that employees are on the phone, in meetings and sending emails while ensuring fast turn around, visibility and compliance.
We take pride in the relationships we’ve made and the value we’ve provided. But don’t take our word for it:
“One of the best things I love about kinops is that it gives me peace of mind...”
“We’re working to leverage ERM technology to manage facilities, HR and copy center requests. With its technology and workflow task engine, Kinetic Data is a perfect fit to handle those types of request systems,” -John Conroy.
“So we thought: ‘as integratable as Kinetic is, could we take self-service and run it through predictive analytics and then determine category and assignment on the backend?’ So that’s kind of what ended up happening.”