Solutions

Human Resources

These case studies provide additional detail about our powerful yet easy-to-use enterprise request management system in human resources.


Employee Onboarding

Reduce the growing pain

Problem: Hiring a new employee or transferring one to another area is exciting—until the paperwork starts. HR needs info, Facilities needs info, IT needs info, etc.... and the next thing you know, the employee started a month ago and is still not fully provisioned. Setting up new employees or employee transfers is costly; it is a high-touch, labor-intensive process. The lack of a good strategy results in poor documentation, dropped steps, and in the worse cases, legal issues.

Ideal: First day on the job, and the employee is ready to roll. What would this take? What a large organization needs is a standard set of repeatable, easy-to-use processes for transitioning new employees into a new position quickly. Wouldn’t it be great if all of the required information was entered—once—and automatically sent to the right departments? And the network was ready before the PC was delivered? And there were no approvals to chase down? This coordination enables the new employee to have all of the right equipment and systems access to be productive immediately. Happy employees means a happy employer.

How: Kinetic Request and Kinetic Task together produce easy-to-use onboarding forms and processes that drive onboarding automation. These coordinated tasks are assigned to appropriate areas (HR, facilities, IT, finance, etc.) to produce a smooth onboarding experience for the new employee.

Kinetic Request’s ease of use eliminates confusion and simplifies the form-completion process for managers in charge of hiring. It guides them through the appropriate sub-forms (such as system access, account request and HR-compliance forms) for this new position.

Kinetic Task enterprise-grade integrations allow Kinetic Request forms to be filled out once and populate many different back-end systems. This eliminates manual data re-entry and prevents costly mistakes.

Benefits: By standardizing tasks and workflows, organizations develop a compliant process that avoids legal problems. By automating repetitive tasks, they reduce time, costs and mistakes. Driving out inefficiencies makes for smarter business decisions.

Other benefits include:

  • Standardized processes;
  • Simplified processes;
  • Improved compliance;
  • Reduced costs; and
  • Expedited onboarding, which makes new employees effective faster and energized for new tasks.

Conclusion: HR onboarding is a common problem across large enterprises. Process standardization and automation provide clear benefits—reduced costs and better compliance.

Employee Onboarding Automation


Employee Provisioning Portal

Employee Provisioning

Simplify request management

Problem: To do their jobs, employees need lots of things—services

But in most organizations, processes for requesting these things are inconsistent and siloed. Employees are forced to learn and use multiple request systems (and to know which one to use for which types of requests) and then manually manage requests through to fulfillment. The results? Wasted time, frustration, and lost productivity.

Ideal: Employees have a single intuitive portal for requesting any of the things needed to do their jobs—like having Amazon.com within the enterprise. They can request any needed service, product or resource through an easy-to-use, company-branded portal, at any time, from any device, as well as check on the status of any open requests. There's no need to know which department provides which items, and the portal even manages requests for complex, cross-departmental deliverables (such as coordinating space, people and equipment for a special project).

How: Kinetic Data's enterprise request management (ERM) front-end, Kinetic Request, enables organizations to build custom branded portals employees can use for any type of service or other request, with no user training needed.

Kinetic Task connects the portal to in-place management systems (ERP, ITSM, HRMS, CRM, etc.) to automate back-end approval, scheduling and fulfillment tasks for employee provisioning. It leverages the technology investments already made, and lets service-providing departments continue to work with their familiar tools.

Graphical workflow mapping tools empower business process owners in any functional group to build, test and optimize their own "service items" and task workflows, with minimal technical assistance.

Benefits: Employees spend less time requesting the things needed to do their jobs, and more time doing those jobs. Frustration is virtually eliminated while productivity goes up. Meanwhile, back-end process automation ensures first-time fulfillment, reduces delivery time, and cuts manual efforts and cost.

Conclusion: Employee provisioning is a vital but often haphazard process. Centralizing request management improves productivity, reduces costs, and delights users.