News stories of corporations dealing with data security breaches are alarmingly frequent. Information leaks are costly and damaging to a company’s reputation.
Most often, the problem isn't insufficient vigilance or tools, but rather the lack of a true enterprise-oriented approach to the process. Enterprise request management (ERM) provides an ideal framework for that approach.
ERM is a service delivery strategy that combines a single intuitive Web portal with a workflow automation software engine to automate and accelerate fulfillment processes across an enterprise.
This white paper explains how an ERM strategy enhances service while lowering risk by improving not only processes related to Identity and Access Management (IAM), but also facility and security access—more effectively and efficiently than typical "siloed" security processes.
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