Kinetic Request gives users full control over their request fulfillment process. With Kinetic Request, you can easily view categories within a service catalog and drill down into items within the categories. You can also view the status of your requests, including requests that are in progress and closed. Check out our online demo showing how easy it is to submit a request.
Kinetic Request offers complete workflow control with Kinetic Task, our advanced automation engine. View this online demo to learn how to modify a process by simply cloning an existing process and changing it. In this demo you will also learn how to specify approver and approval details.
Customizing the Look & Feel of a Service Catalog (4:07) - Comparing a standard simple catalog to a styled service catalog matching the look & feel of an intranet.
Kinetic Request Installation (07:12) - Overview demonstrating a standard Kinetic Request installation.
Integrating Kinetic Request with the Incident Form (5:37) - This video demonstrates how a request form creates a record in the BMC ITSM - Incident form, as well as triggering another follow-up item back to the customer.
Creating Custom Buttons & Events (4:41) - A how-to on creating custom buttons and triggering events via those buttons.
Automatically Set Answers with Remedy Data (7:45) - How to use client events to automatically populate answers in your Survey or Request.