IT organizations need a better alternative to the IT service queue, which no longer fits the needs and expectations of the increasing number of employees using personal tablets, smartphones, and other devices to get work done, along with mobile and remote workers who are seldom in the same place at the same time.
What’s needed to support the shift from queue- to schedule-based service is calendaring capability with access to underlying ITSM systems, as well as personal and team calendaring applications such as Microsoft Exchange, to automate employee-empowered scheduling decisions.
Complete the form below and the white paper you requested will be electronically fulfilled to the email address you provide. We value your privacy and do not rent names.
*All fields are required