-
Agile Service Request Management across the enterprise
Kinetic Request improves service across the enterprise and enhances the image of service-centric IT organizations. Create ITIL-based service catalogs to lower costs, reduce backlogs, and closely align IT with the business.
-
Taking service level management to the next step
Kinetic Survey leverages the BMC Remedy platform to deliver timely, actionable, rules-based surveys in an environment you already own and support. Kinetic Survey gives service organizations clearer operational visibility and faster responsiveness, while increasing customer satisfaction.
-
An intuitive calendar interface tied to BMC Remedy’s powerful workflow engine
Extend the value of your BMC Remedy data by viewing it in an intuitive, familiar, online calendar interface. Kinetic Calendar lets you access, create and share actionable calendars across the organization.
-
Equipment Service Management for the BMC Remedy platform
Whether for agents, technicians or managers, Kinetic Field extends the value of the BMC Remedy platform by providing functionality such as task and activity management, dispatching, service level agreements, pricing, and service inventory control.
-
Open your BMC Remedy investment to the rest of the organization
Kinetic Integration enables organizations to share and update data from BMC Remedy with other departmental or business partner software systems such as CRM, human resources, and web-based applications, using XMPP, SOAP, or FTP.
-
Use Python® Ruby, PHP, and more to interact with your BMC® Remedy® Action Request System®
Kinetic Link, or Klink, is a web framework that allows almost any language to interact with your AR System. Through Klink, you can create records, view data, retrieve server information and more. The framework provides a consistent XML over HTTP interface utilizing Java Servlets and Apache Struts.
PRODUCTS
