Kinetic Request Submission Get Answer Set Version 1

Parameters

Name Description
Mode If 'All' the entire set of questions will be used. If 'Some' the questions listed in the 'Included Questions' parameter will be used. In both cases, questions listed in the 'Excluded Questions' parameter will never be included in the generated output.
Included Questions A comma separated list of question menu labels that should be explicitly included in the question list. This is only needed if the 'Mode' parameter is set to 'Some'. Whitespace matters; ensure there are no spaces after a comma separating the menu labels (unless the question menu label includes a preceding space).
Excluded Questions A comma separated list of question menu labels that should be explicitly excluded from the question list. Questions included in this list will be excluded even if they are included in the 'Included Questions' parameter. Whitespace matters; ensure there are no spaces after a comma separating the menu labels (unless the question menu label includes a preceding space).
Question Aliases A specially formatted mapping of question labels in the answer hash to labels to be used in the answer set. This is necessary when an answer should be forwarded, but the question's label varies from form to form. The alias format is as follows: OldQuestionLabel=NewQuestionLabel,RequesterFirstName=FirstName.

Sample Configuration

Name Description
Mode
Included Questions
Excluded Questions
Question Aliases

Results

Name Description
Answer Set

Changelog

(2017-06-21)

  • Update dependencies.rb to only load JSON in Task 3 and below to make it

compatible with Task 4 and above


Related Handlers

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Kinetic Helper Record Retrieve
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Kinetic Helper Record Update
Updates a specific record in the KS_SRV_Helper form.
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Retrieves a Submission Answer
Kinetic Request All Answers Retrieve
Retrieves Submission Answers
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Populates Attributes Records (Settings Tab) for Service Items from a CSV data file
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Creates a Kinetic message record using the specified message template. Once the Kinetic Request message poller process the record, an email message is generated and sent to the target recipient.
Kinetic Request Service Item Detect Attribute
This handler checks to see if a specific attribute is defined for the given service item.
Kinetic Request Service Item Remove Attribute
This handler removes a specific attribute that is defined for the given service item. If multiple instances of the same attribute are defined for the same service item, they are all removed.
Kinetic Request Service Item Update Status
This handler updates the status of a given service item.
Kinetic Request Base Submission Retrieve
Retrieves a specific Kinetic Request base record from the KS_SRV_CustomerSurvey_base form.
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Builds and returns the URL that corresponds to a review request view of the desired Kinetic Request submission.
Kinetic Request Submission Create Answers
This handler creates answer records related to the specified submission given one or multiple JSON answer sets.
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Returns all dataset values for a given submission. For use inside of subtrees.
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Builds a simple result string by formatting a specified subset of answers for the source Kinetic Request submission.
Kinetic Request Submission Update Answers
This handler creates or update answer records related to the specified submission given one or multiple JSON answer sets.
Kinetic Request Submission Update Status 7
Updates the Status field (ID 7 not validation Status).
Kinetic Request Submission Update Status
Updates the Validation Status, the status that is displayed to the end user, of the specified Kinetic Request submission record.
Kinetic Submission Complete
Sets a submission to complete and triggers the complete workflow, such as firing triggers
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Retrieves the Kinetic Request base request with the specified values
Kinetic Submission Update Attribute
Updates the Kinetic Request base request with the specified values
Kinetic Table Data Create
Creates an entry in the CUSTOM:KS_SRV_TableData_base form
Kinetic Tabular Data Find
Retrieves request IDs (field 1) and Instance IDs (field 179) for Remedy entries for the form used for storing table data.
Kinetic Tabular Data Retrieve
Retrieves a single CUSTOM:KS_SRV_TableData_base entry/saved table row with the instance id specified.