Kinetic Request Submission Build Attachment URL Version 2

Note that this handler will return empty values if the attachment question specified was not answered on the submission. Also note that this handler will raise an exception if the specified menu label is not a question on the service item.

Parameters

Name Description
Question Menu Label The menu label of the question whose attachment answer we want to generate an HTML link to.
Customer Survey Instance ID Instance ID of the customer request.
Survey Template Instance ID Instance ID of the Service Item Template.

Sample Configuration

Name Description
Question Menu Label AttachmentOne
Customer Survey Instance ID AG00505696001CAWPlTQLiqjHwxtwG
Survey Template Instance ID KS001C23432DF0a0rRTQNTmqAAPDMA

Results

Name Description
URL The URL of the file download link generated by this handler.
File Name The name of the attachment file that was the answer to the specified question.

Changelog

KineticRequestSubmissionBuildAttachmentURLV2 (2014-03-07)

  • This handler is safe to use in a subtree because it does not rely on any @base

information to process. All data is passed into the handler as parameters.

KineticRequestSubmissionBuildAttachmentURLV1 (2011-06-09)

  • Initial version. See README for details.


Related Handlers

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Updates the Request Due Date, Work Order Due Date, and/or Priority field(S) on a specific record from the KS_RQT_Assignment form.
Kinetic Helper Record Create
Creates a specific record in the KS_SRV_Helper form.
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Returns the first record id to a specific search in the KS_SRV_Helper form.
Kinetic Helper Record Update
Updates a specific record in the KS_SRV_Helper form.
Kinetic Request Answer Retrieve
Retrieves a Submission Answer
Kinetic Request All Answers Retrieve
Retrieves Submission Answers
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This handler converts a Kinetic Request checkbox answer into an XML string.
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Creates a Kinetic message record using the specified message template. Once the Kinetic Request message poller process the record, an email message is generated and sent to the target recipient.
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This handler checks to see if a given service item already exists.
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This handler renames a given service item.
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Retrieves a specific Kinetic Request base record from the KS_SRV_CustomerSurvey_base form.
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Builds and returns the URL that corresponds to a review request view of the desired Kinetic Request submission.
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Updates the Validation Status, the status that is displayed to the end user, of the specified submission record and sets the Request Status to "Closed" for all open requests associated with the provided originating ID.
Kinetic Request Submission Close
Updates the Validation Status, the status that is displayed to the end user, of the specified Kinetic Request submission record and sets the Request Status to "Closed".
Kinetic Request Submission Create Answers
This handler creates answer records related to the specified submission given one or multiple JSON answer sets.
Kinetic Request Submission Create
Creates a new base submission using the information specified.
Kinetic Request Submission Dataset Retrieve
Returns all dataset values for a given submission. For use inside of subtrees.
Kinetic Request Submission Format Answers HTML
Builds a simple result string by formatting a specified subset of answers for the source Kinetic Request submission.
Kinetic Request Submission Format Answers
Builds a simple result string by formatting a specified subset of answers for the source Kinetic Request submission.
Kinetic Request Submission Get Answer Set
This handler builds a JSON answer set for the current submission. The JSON structure maps question labels to their corresponding answers.
Kinetic Request Submission Update Answers
This handler creates or update answer records related to the specified submission given one or multiple JSON answer sets.
Kinetic Request Submission Update Status 7
Updates the Status field (ID 7 not validation Status).
Kinetic Request Submission Update Status
Updates the Validation Status, the status that is displayed to the end user, of the specified Kinetic Request submission record.
Kinetic Submission Complete
Sets a submission to complete and triggers the complete workflow, such as firing triggers
Kinetic Submission Retrieve Attribute
Retrieves the Kinetic Request base request with the specified values
Kinetic Submission Update Attribute
Updates the Kinetic Request base request with the specified values
Kinetic Table Data Create
Creates an entry in the CUSTOM:KS_SRV_TableData_base form
Kinetic Tabular Data Find
Retrieves request IDs (field 1) and Instance IDs (field 179) for Remedy entries for the form used for storing table data.
Kinetic Tabular Data Retrieve
Retrieves a single CUSTOM:KS_SRV_TableData_base entry/saved table row with the instance id specified.