BMC ITSM9 Support Group Membership Add Version 1

Adds the given user (indicated by Login ID) to the specified ITSM Support Group using the REST API. The person must be a Support Staff (indicated on the CTM:People record) already. The Association record is created as NOT the default group for the individual.

Parameters

Name Description
Error Handling Determine what to return if an error is encountered.
New Member Login Id The new member login id
Assignment Availability The new member Assignment Availability, Yes or No
Role The new member login id, Member or Associate Member
ITSM Support Company The ITSM Support Company to Add person to
ITSM Support Org The ITSM Support Org to Add person to
ITSM Support Group Name The ITSM Support Group name to Add person to
Short Description Short Description

Sample Configuration

Name Description
Error Handling Raise Error
ITSM Support Company My Company
ITSM Support Org This Org
ITSM Support Group Name My Group
New Member Login Id
Assignment Availability
Role
Short Description

Results

Name Description
Handler Error Message Error, if one is found
Result Json result of the update
Support Group Association ID Field 1 from the created record.

Changelog

BMC ITSM9 Support Group Member Add V1 (2018-06-29)

  • Initial version. See README for details.


Related Handlers

BMC ITSM7 Approval Approve
Approves a specific AP:Detail-Signature record.
BMC ITSM7 Approver Alternate Cancel
Cancels an alternate approver.
BMC ITSM7 Change Retrieve
Retrieves a single ITSM Change entry.
BMC ITSM7 Change Templated Create
Creates a BMC ITSM7 Infrastructure Change record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Change Template and data parameters provided.
BMC ITSM7 Functional Role Lookup
Retrieves the Login IDs associated with a particular Functional Role and Group ID
Bmc Itsm7 Incident Asset Relate
Creates an HPD:Associations record to relate a CI to a Incident.
BMC ITSM7 Incident Create Detail
Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC ITSM7 Incident Retrieve
Retrieves a single ITSM Incident entry.
BMC ITSM7 Incident Templated Create Detail
Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Incident Template and parameters provided.
BMC ITSM7 Incident Work Info Create CE
Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided. Meant for use with Request CE.
BMC ITSM7 Incident Work Info Create
Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided.
BMC ITSM7 Person Create
Creates an ITSM v7.x CTM People entry with the Remedy Login Id.
BMC ITSM7 Person Update
Updates an ITSM v7.x CTM People entry given the Remedy Login Id. It only updates the record with the given values if those values are provided (will not null out values). It also creates a WorkLog entry to audit the modification.
BMC ITSM7 Task Templated Create
Creates a TMS:Task entry that belongs to either a Change or Incident record.
BMC ITSM7 Work Order Status Update
Updates the status and status reason if needed for a specific BMC ITSM7 Work Order (WOI:WorkOrder) request.
BMC ITSM8 Asset to Contract Assoc Create
Attaches a contract to an asset. (A second handler is needed to attach the contract to the asset.)
BMC ITSM8 Associations to Asset Create
Attaches a items to an asset on the AST:CMDB Associations. (Second handlers are needed to attach the asset to the related item.)
BMC ITSM8 Assoc to Incident Create
Attaches an item to a Incident. (A second handler is needed to attach the incident to related item.)
BMC ITSM9 Incident Create
Creates an Incident record.
BMC ITSM9 Person Create
Create an entry in the People Form
BMC ITSM9 Person Update
Updates an entry in the People form based on the Remedy Login ID. Use the key word nil to clear a value.
BMC ITSM9 Support Group Member Functional Role Add
Adds the individual to support group.
BMC ITSM9 Support Group Membership Remove
Removes the individual from the support group.
BMC ITSM9 Work Order Create Detail
Creates a BMC ITSM9 SRM Work Order record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC People Work Info Create
Create an entry in the People Worklog Form
BMC SRM Templated Work Order Create
Creates a BMC ITSM7 Work Order record based on a given a Work Order Template.