BMC ITSM9 Person Update Version 1

Updates a single ITSM v9.x CTM People entry related to the Remedy Login specified with the REST API.

Note: If a site is provided and a site ID is not, an error will occur. If a site is provided without city, country, state, street, timezone, and zip/postal code information, the site will be set, but the "Site Address" field in CTM:People will still display the old location/address.

Note: If one component of the phone number is passed, all 4 should be.

Parameters

Name Description
Error Handling Determine what to return if an error is encountered.
Remedy Login ID: The Remedy Login ID associated to the CTM People record to update.
Profile Status: The Remedy Profile Status.
First Name: The First Name to set
Last Name: The Last Name to set
Middle Name: The Middle Name/Initial to set, Optional
Client Type: The Client Type to set, often 'Office-Based Employee' or 'Contractor' or 'Customer'. Must be valid option of menu.
Client Sensitivity: The Client Sensitivity to set. Either Standard or Sensitive.
VIP: The VIP value to set. Yes or No
Author: The author of the creation to the person record.
Company: The Company to set
Organization: The Organization to set
Department: The Department to set
Email Address: The email address to set
Region: The region to set
Site Group: The site group to set
Site: The site to set
CC Business: The phone number country code to set
Area Code Business: The phone number area code to set
Local Part Business Phone: The phone number local part to set
Business Phone: The phone number (put together) to set
Language The language to set (ex. en_US, fr_FR)
Support Staff:
Assignment Availability:
Desk Location:
Mail Station:
ACD:
Managers Name:
Manager Login ID:
Primary Domain:
Cost Center Code:
Unrestricted Access:

Sample Configuration

Name Description
Error Handling Raise Error
Language <%=@answers['New Language']%>
Remedy Login ID:
Profile Status:
First Name:
Last Name:
Middle Name:
Client Type:
Client Sensitivity:
VIP:
Author:
Company:
Organization:
Department:
Email Address:
Region:
Site Group:
Site:
CC Business:
Area Code Business:
Local Part Business Phone:
Business Phone:
Support Staff:
Assignment Availability:
Desk Location:
Mail Station:
ACD:
Managers Name:
Manager Login ID:
Primary Domain:
Cost Center Code:
Unrestricted Access:

Results

Name Description
Handler Error Message Error, if one is found
Result Json result of the update

Changelog

BMC ITSM9 Person Update V1 (2018-06-29)

  • Initial version. See README for details.


Related Handlers

BMC ITSM7 Alternate Approver Lookup
Retrieves the Login IDs for the current alternates for a Login ID
BMC ITSM7 Approver Alternate Add
Adds an alternate approver.
BMC ITSM7 Approver Retrieve by Role
Retrieves a list of approvers for the role provided.
BMC ITSM7 Change Create
Creates a BMC ITSM7 Infrastructure Change record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC ITSM7 Update Change Status
Updates the Change Status
BMC ITSM7 Change Work CE
Creates a BMC ITSM7 Infrastructure Change Work Info record based upon the parameters provided.
BMC ITSM7 Group Membership Lookup
Retrieves Email Address(es) for the individual or support group, separated by commas.
BMC ITSM7 Incident Close
Sets an Incidnet Status To closed.
BMC ITSM7 Incident Create
Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC ITSM7 Update Incident Status
Updates the Incident Status
BMC ITSM7 Incident Templated Create
Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Incident Template and parameters provided.
BMC ITSM7 Incident to Incident Relationship Create
Creates a relationship between two ITSM7 incidents using the HPD:Associations form
BMC ITSM7 Incident Work Info Create on a Remote AR Server
Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided.
BMC ITSM7 Notification Events Find
Returns an XML listing (enabled) record ids found in the NTE:CFG-Notification Events form.
BMC ITSM7 Person Retrieve
Retrieves a single ITSM v7.x CTM People entry related to the Remedy Login specified.
BMC ITSM7 Support Group Membership Add
Adds the individual to support group.
BMC ITSM7 Work Order Create Detail
Creates a BMC ITSM7 SRM Work Order record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC ITSM7 Work Order Work Info Create CE
Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.
BMC ITSM8 Assoc to Change Request Create
Attaches an item to a Change Request. (A second handler is needed to attach the change request to related item.)
BMC ITSM9 Change Templated Create
Creates a BMC ITSM9 Infrastructure Change record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Change Template and data parameters provided.
BMC ITSM9 Incident Templated_Create
Creates an Incident record.
BMC ITSM9 Person Retrieve
Retrieves a single ITSM v9.x CTM People entry related to the Remedy Login specified.
BMC ITSM9 Support Group Membership Add
Adds the individual to support group.
BMC ITSM9 Support Group Member Functional Role Add
Adds the individual to support group.
BMC ITSM9 Support Group Membership Remove
Removes the individual from the support group.
BMC ITSM9 Work Order Create Detail
Creates a BMC ITSM9 SRM Work Order record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC People Work Info Create
Create an entry in the People Worklog Form
BMC SRM Templated Work Order Create
Creates a BMC ITSM7 Work Order record based on a given a Work Order Template.