BMC ITSM8 Associations to Asset Create Version 1

This handler creates a record in the AST:CMDB Associations form based on the information input by the end user, and returns the Request ID of the record created. The handler is just half of the equation. It should be used in conjunction with bmcitsm8assoctoX_create where X is the type of record you are creating an association with, ex. change, incident, contract.

Parameters

Name Description
Consolidated Status Consolidated Status (status of Form Name01 record, Ex Executed for Contract, Scheduled for Change, etc)
Form Name01 Form Name01 (Ex: CTR:MasterContract, HPD:Help Desk, CHG:Infrastructure Change)
Form Name02 Form Name02 (Ex: AST:ComputerSystem)
Form Name01 ID INC ID, Change ID, The contract's instance ID, etc
Asset Reconciliation ID The asset's reconciliation identity
Form Name01 Desciption INC ID: Summary, Change ID: Summary, Contract Name, etc
Association Type Association type
Request Type Request Type (Ex. Contract, Infrastructure Change, Incident, etc)
Lookup Keyword Lookup Keyword relates (Class ID of the Asset - ex: MAINCHANGE, MAINHELPDESK, BMC_COMPUTERSYSTEM, not required on contract relationships)
Parent Dataset ID Parent DataSetID (most likely BMC.ASSET, not used on contract relationships)

Sample Configuration

Name Description
Consolidated Status Scheduled
Form Name01 CHG:Infrastructure Change
Form Name02 AST:ComputerSystem
Form Name01 ID CRQ000000012352
Asset Reconciliation ID RE005054661F4Us1NYA8XgpDab
Form Name01 Desciption CRQ000000012352: Install Windows 7 Patches
Association Type Attached to
Request Type Infrastructure Change
Lookup Keyword MAINCHANGE
Parent Dataset ID BMC.ASSET

Results

Name Description
AST:CMDB Associations Entry ID The Request ID of the AST:CMDB Associations record that was created.

Changelog

BMC ITSM8 Associations to Asset Create (2015)

  • Initial version. See README for details.


Related Handlers

BMC ITSM7 Approval Approve
Approves a specific AP:Detail-Signature record.
BMC ITSM7 Approver Alternate Cancel
Cancels an alternate approver.
BMC ITSM7 Change Create
Creates a BMC ITSM7 Infrastructure Change record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC ITSM7 Update Change Status
Updates the Change Status
BMC ITSM7 Change Work CE
Creates a BMC ITSM7 Infrastructure Change Work Info record based upon the parameters provided.
BMC ITSM7 Group Membership Lookup
Retrieves Email Address(es) for the individual or support group, separated by commas.
BMC ITSM7 Incident Close
Sets an Incidnet Status To closed.
BMC ITSM7 Incident Create
Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC ITSM7 Update Incident Status
Updates the Incident Status
BMC ITSM7 Incident Templated Create
Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Incident Template and parameters provided.
BMC ITSM7 Incident Work Info Create CE
Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided. Meant for use with Request CE.
BMC ITSM7 Incident Work Info Create
Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided.
BMC ITSM7 Person Create
Creates an ITSM v7.x CTM People entry with the Remedy Login Id.
BMC ITSM7 Person Update
Updates an ITSM v7.x CTM People entry given the Remedy Login Id. It only updates the record with the given values if those values are provided (will not null out values). It also creates a WorkLog entry to audit the modification.
BMC ITSM7 Work Order Create Detail
Creates a BMC ITSM7 SRM Work Order record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC ITSM8 Asset to Contract Assoc Create
Attaches a contract to an asset. (A second handler is needed to attach the contract to the asset.)
BMC ITSM8 Assoc to Change Request Create
Attaches an item to a Change Request. (A second handler is needed to attach the change request to related item.)
BMC ITSM8 Assoc to Incident Create
Attaches an item to a Incident. (A second handler is needed to attach the incident to related item.)
BMC ITSM9 Change Templated Create
Creates a BMC ITSM9 Infrastructure Change record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Change Template and data parameters provided.
BMC ITSM9 Incident Create
Creates an Incident record.
BMC ITSM9 Incident Templated_Create
Creates an Incident record.
BMC ITSM9 Person Create
Create an entry in the People Form
BMC ITSM9 Person Retrieve
Retrieves a single ITSM v9.x CTM People entry related to the Remedy Login specified.
BMC ITSM9 Person Update
Updates an entry in the People form based on the Remedy Login ID. Use the key word nil to clear a value.
BMC ITSM9 Support Group Membership Add
Adds the individual to support group.
BMC ITSM9 Support Group Member Functional Role Add
Adds the individual to support group.
BMC ITSM9 Support Group Membership Remove
Removes the individual from the support group.
BMC ITSM9 Work Order Create Detail
Creates a BMC ITSM9 SRM Work Order record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC People Work Info Create
Create an entry in the People Worklog Form
BMC SRM Templated Work Order Create
Creates a BMC ITSM7 Work Order record based on a given a Work Order Template.