BMC ITSM7 Person Update Version 1

Updates a single ITSM v7.x CTM People entry related to the Remedy Login specified.

Note: If a site is provided and a site ID is not, an error will occur. If a site is provided without city, country, state, street, timezone, and zip/postal code information, the site will be set, but the "Site Address" field in CTM:People will still display the old location/address.

Note: If one component of the phone number is passed, all 4 should be.

Parameters

Name Description
Remedy Login ID: The Remedy Login ID associated to the CTM People record to update.
Author: The author of the modifications to the person record.
Email Address: The email address to set
Region: The region to set
Site Group: The site group to set
Site: The site to set
Site ID: The site id to set - required if setting site
Site City: The site city to set - required if setting site (to correctly populate address)
Site Country: The site county to set - required if setting site (to correctly populate address)
Site State/Province: The site state/province to set - required if setting site (to correctly populate address)
Site Street: The site street to set - required if setting site (to correctly populate address)
Site Zip/Postal Code: The site zip/postal code to set - required if setting site (to correctly populate address)
Site Time Zone: The site time zone to set - required if setting site (to correctly populate address)
CC Business: The phone number country code to set
Area Code Business: The phone number area code to set
Local Part Business Phone: The phone number local part to set
Business Phone: The phone number (put together) to set
Language The language to set (ex. en_US, fr_FR)

Sample Configuration

Name Description
Language <%=@answers['New Language']%>
Remedy Login ID:
Author:
Email Address:
Region:
Site Group:
Site:
Site ID:
Site City:
Site Country:
Site State/Province:
Site Street:
Site Zip/Postal Code:
Site Time Zone:
CC Business:
Area Code Business:
Local Part Business Phone:
Business Phone:

Results

This handler does not return any results.

Changelog

BMC ITSM7 Person Update (2014-06-30)

  • Initial version. See README for details.


Related Handlers

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Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.
BMC ITSM7 Work Order Work Info Create
Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.
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Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.
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Attaches a contract to an asset. (A second handler is needed to attach the contract to the asset.)
BMC ITSM8 Associations to Asset Create
Attaches a items to an asset on the AST:CMDB Associations. (Second handlers are needed to attach the asset to the related item.)
BMC ITSM8 Assoc to Change Request Create
Attaches an item to a Change Request. (A second handler is needed to attach the change request to related item.)
BMC ITSM8 Assoc to Incident Create
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BMC ITSM9 Incident Create
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BMC ITSM9 Incident Templated_Create
Creates an Incident record.
BMC ITSM9 Person Create
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BMC ITSM9 Person Retrieve
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BMC ITSM9 Person Update
Updates an entry in the People form based on the Remedy Login ID. Use the key word nil to clear a value.
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Adds the individual to support group.
BMC ITSM9 Support Group Member Functional Role Add
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BMC ITSM9 Support Group Membership Remove
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BMC ITSM9 Work Order Create Detail
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BMC SRM Templated Work Order Create
Creates a BMC ITSM7 Work Order record based on a given a Work Order Template.