ARS9 Generic Query Retrieve Version 1

This handler returns all the fields for the query provided in the form specified. This is returned in XML format (like below). <field_list> <field id='Request ID'>000000000000001</field> <field id='Creator'>Action Request Installer Account</field> <field id='Create Date'>Mon Apr 25 16:42:22 -0400 2011</field> <field id='Assigned To'></field> <field id='Last Modified By'>Demo</field> <field id='Modified Date'>Wed Dec 07 11:46:47 -0500 2011</field> <field id='Status'>Current</field> </field_list> Note that if there is more than one result, only the first is returned. The sorting (which is returned first) is determined by the server.

Parameters

Name Description
Error Handling Determine what to return if an error is encountered.
Remedy Form: Remedy Form Name (not display name), eg. People is CTM:People
Query: Advanced Search Query of the record to retrieve

Sample Configuration

Name Description
Error Handling
Remedy Form:
Query:

Results

Name Description
Handler Error Message Error, if one is found
#FIELD NAME PLACE HOLDER# This will actually be one result for each field on the form with the name of the field name and the result of the field content.

Changelog

ARS 9 Generic Query Retrieve V1 (2018-07-06)

  • Initial version. See README for details.


Related Handlers

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Create an entry in the form specified
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BMC Remedy Email Message Create
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Remedy Generic Create
Creates a single Remedy entry given the JSON mapping of field values and form name.
Remedy Generic Dataload
Populates Records from a CSV data file
Remedy Generic Delete
Deletes a single Remedy entry related to the form entered with the Request ID specified.
Remedy Generic Find
Retrieves request IDs (field 1) and Instance IDs (field 179) for Remedy entries for the form entered using the query specified.
Remedy Generic Retrieve
Retrieves a single Remedy entry related to the form entered with the Request ID specified.
Remedy Generic Update
Updates a single Remedy entry related to the form entered with the Request ID specified. Updates field specified to value specified.
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Lists users for given Group. Throws exception if Group does not exist.
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Adds a group to an existing user. Throws exception if User does not exist, also if group does not exist.
Remedy User Create
Creates a User in the User form - Login Name must be unique.
Remedy User list Groups
Lists groups for given User. Throws exception if User does not exist.
Remedy User Remove Group
Rmoves a group from an existing user. Throws exception if User does not exist, also if group does not exist.