Customizing the Look & Feel of a Service Catalog (4:07) - Comparing a standard simple catalog to a styled catalog matching the look & feel of an intranet.

Kinetic Request Installation (07:12) - Overview demonstrating a standard Kinetic Request installation.

Integrating Kinetic Request with the Incident Form (5:37) - This video demonstrates how a request form creates a record in the BMC ITSM - Incident form, as well as triggering another follow-up item back to the customer.

Creating Custom Buttons & Events (4:41) - A how-to on creating custom buttons and triggering events via those buttons.

Automatically Set Answers with Remedy Data (7:45) - How to use client events to automatically populate answers in your Survey or Request.