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Rewriting the Rules of Service Management: Webcast featuring Forrester

Happy employees make for happy customers. Having happy customers improves both top-line revenue growth and bottom-line profitability.

Employees are happiest (and most productive) when technology enables them to stay in a state of flow. How can organizations reorient technology strategy to support maximum productivity—rather than just responding to problems? More specifically, how can implementing an enterprise request management (ERM) approach provide proactive, personal support while also reducing service delivery costs?

Find out in this on-demand webcast with our guest Eveline Oehrlich of Forrester Research and Kinetic Data's Kelly Heikkila.