Kinetic Data News

News Releases

Kinetic Data to Showcase New Fulfillment Software at BMC Engage 2015

Kinetic Fulfillment enhances capabilities of Kinetic Request with end-to-end request management, automation and fulfillment

ST. PAUL, Minn. (August 31, 2015) — Many organizations use rigid and overly complex fulfillment systems that make it cumbersome for employees to manage service request fulfillment. With Kinetic Fulfillment,


Schneider Electric Amps Up Its Use of Kinetic Data’s Enterprise Request Management Software

Cost savings and great employee experience drive plans for language translation and expansion beyond IT service desk into core areas of the enterprise

ST. PAUL, Minn. (July 28, 2015) — Kinetic Data announced that Schneider Electric has completed its upgrade and expansion of its ERM system using Kinetic Data software. Schneider Electric is a global organization with more than 170,000 employees in 134 countries supplying a wide range of business and residential energy products and services. The results of updating its employee services request portal are remarkable.


Nation’s 10th Largest School District Replaces Less Efficient Online Service Catalog with Kinetic Data Software

Fulfillment time drops by 50 percent while review and approval throughput doubles

ST. PAUL, Minn. (June 23, 2015) — Kinetic Data today shared the story of Virginia’s Fairfax County Public School system replacing its online service catalog with Kinetic Request and Kinetic Task. Fairfax County Public Schools is the 10th-largest school district in the nation. The static forms and the manual back-end processes required to fulfill the request volume were no longer working. But after leveraging Kinetic Data’s ERM approach,


Kinetic Data Posts On-Demand Webcast Featuring Independent Research Analyst Eveline Oehrlich

"Rewriting the Rules of Service Management" explores the link between employee satisfaction and a company’s sustained financial performance

ST. PAUL, Minn. (June 3, 2015) — Most business leaders cite growing revenue and improving the customer experience as their top goals for 2015. This on-demand webcast hosted by Kinetic Data and featuring Eveline Oehrlich of Forrester Research, "Rewriting the Rules of Service Management," explains how technology can be applied to help employees achieve and stay in "the flow" -- the state of maximum performance and productivity.


Kinetic Data Honors Customers with Second Annual Wally Awards

CareTech Solutions, Advanced Technology Services and Baxter International recognized for innovative use of Enterprise Request Management (ERM) technology

ST. PAUL, Minn. (May 20, 2015) — In the midst of a Kinetic Enthusiasts Group (KEG) event filled with strategic learning sessions, customer stories, product sneak peeks and hands-on training, Kinetic Data took time to celebrate its customers with the second annual Wally awards. Statues of Kinetic Data’s mascot Wally in a conductor uniform (highlighting the event’s "Platform for Success" theme) were given to representatives of the winning organizations.


One of the Nation’s Largest Circulating Libraries Replaces Lackluster Service Catalog with Kinetic Data Service Request Management Software

Submission and fulfillment times decrease dramatically; accuracy and employee satisfaction zoom to new heights

ST. PAUL, Minn. (May 5, 2015) — Kinetic Data today announced that New York’s Queens Library replaced its service catalog with Kinetic Request and Kinetic Task. Queens Library is one of the largest circulating libraries in the nation, with nearly 1,000 employees serving 2.3 million customers each year from 62 locations. The results of implementing Kinetic Data’s enterprise request management (ERM) approach to service requests are impressive.


Kinetic Data Hosts Panel of Community-Based Tech Organizations at Software Event

IT experts from across the U.S. and Canada to attend Kinetic Enthusiasts Group (KEG) conference

ST. PAUL, Minn. (April 20, 2015) — In lieu of a traditional keynote speech at this year’s Kinetic Enthusiasts Group (KEG) event at The Depot Renaissance Minneapolis Hotel, a panel discussion will take place including representatives from four technology-focused organizations sharing how they are building bridges to underserved communities. The discussion, called “Platform for the Future,” will take place May 5 at 8:15 a.m. and be moderated by Mike Bollinger, co-founder of TECHdotMN and founder of mobile design development firm Livefront.


Advanced Technology Services Replaces How IT Services Are Requested and Delivered with Kinetic Data

Customer satisfaction zooms to over 93 percent and still rising

ST. PAUL, Minn. (December 11, 2014) — Kinetic Data announced that Peoria, IL-based Advanced Technology Services, Inc. (ATS) replaced SharePoint online service request forms with Kinetic Request and Kinetic Task. ATS, a global services provider, set two specific objectives for the project: 1) to drive out costly processes by automating the workflow of service requests, and 2) to improve the customer experience and drive a self-service model.


Kinetic Data to Demonstrate New Software That Increases the Efficiency and Speed-of-Deployment for Service Delivery and Support

Products allow for an incremental approach in both collaboration and automation, leading to realized benefits almost immediately

ST. PAUL, Minn. (October 17, 2014) — Kinetic Data is showcasing new versions of its Kinetic Task and Kinetic Response products at the FUSION 14 conference at Gaylord National Resort in Washington, D.C... Kinetic Task 4.0 lets companies bypass long, complex projects to automate business processes and service delivery. Kinetic Response is a virtual war room tool for collaborative problem resolution.


Kinetic Data Showcases Newest Versions of Kinetic Task and Kinetic Response at BMC Engage 2014

Products represent continuing commitment to leverage the power of BMC Remedy

ST. PAUL, Minn. (October 13, 2014) — Kinetic Data is showcasing new versions of its Kinetic Task and Kinetic Response products at the BMC Engage 2014 at the Walt Disney World Swan and Dolphin Resort, Orlando, Fla. Kinetic Task 4.0 lets companies bypass lengthy and complex projects to replace decentralized business process automation and inadequate service delivery projects. Kinetic Task is a virtual war room tool.


Kinetic Data to Showcase Software That Allows CIOs to Better Leverage Their Existing Investments

Products represent a new way of thinking about service delivery and support

ST. PAUL, Minn. (September 30, 2014) — Kinetic Data will showcase new versions of its Kinetic Task and Kinetic Response products at the 2014 Gartner Symposium and ITxpo 2014 in Walt Disney World, Orlando, Fla. These products prove that "rip and replace" is not the only option for keeping up with changing enterprise service needs.


Kinetic Data Gives Gartner Catalyst Event Attendees an Advanced Look at Big Advance in Workflow Automation Software

Soon-to-be-released automation engine Kinetic Task serves as the backbone for business process workflow systems

ST. PAUL, Minn. (August 13, 2014) — Kinetic Data provided an advanced viewing of Kinetic Task to attendees of the 2014 Gartner Catalyst Conference in San Diego. Kinetic Task is an advanced automation engine that enables organizations to fully integrate workflow processes between virtually any enterprise applications without making major infrastructure changes.


Kinetic Data to Unveil New Version of Kinetic Task at Upcoming Gartner Catalyst Conference

Platform-agnostic engine is a big advance in enterprise request management (ERM) system backbones

ST. PAUL, Minn. (July 29, 2014) — Kinetic Data will give attendees at the August 11-14 Gartner Catalyst Conference the first peek at the company’s core service request task management backbone software. Kinetic Task is an advanced automation engine that enables companies to fully integrate workflow processes.


Kinetic Request from Kinetic Data Recognized in Gartner's Critical Capabilities for IT Service Catalog Tools Report

Evaluation considers organizations’ desire to provide self-service assistance to users

ORLANDO, Fla. (June 12, 2014) — Kinetic Data is recognized in Gartner’s recent report “Critical Capabilities for IT Service Catalog” for Kinetic Request, its service catalog product.


Kinetic Data Gives Gartner Conference Attendees a Sneak Peek of Innovative Soon-to-be-Released Product

Kinetic Response promotes faster service-delivery problem resolution through real-time collaboration

ORLANDO, Fla. (June 9, 2014) — Kinetic Data provided an advanced viewing of Kinetic Response to attendees of the 2014 Gartner IT Infrastructure Operations Management Summit in Orlando, Florida. Kinetic Response is a powerful service-delivery problem collaboration tool that provides access to critical problem-solving information for faster resolution, better decision-making and improved user experience.


CareTech Solutions Saves $4.7 Million with One Software Application

Company automates IT service desk requests with Kinetic Data products

ST. PAUL, Minn. (April 21, 2014) — As the medical profession transitions to electronic medical records, hospitals are working hard to ensure that the change proceeds as seamlessly as possible for doctors and nurses. By transitioning from manual processes to a single Web-based service request portal using Kinetic Data software several years ago, CareTech Solutions, an IT and Web products and services provider headquartered in Troy, Mich., was prepared for its clients’ transition to electronic medical records.


Kinetic Data Honors Customers with "The Wallys" at Annual Users Conference

Inaugural awards program acknowledges innovative use of Enterprise Request Management (ERM) technology

ST. PAUL, Minn. (March 11, 2014) — Though there were no paparazzi around, there was a "red carpet" (actually, Kinetic Data orange) and plenty of excitement when Kinetic Data presented The Wally awards for the first time during its annual Kinetic Enthusiasts Group (KEG) event. Kinetic Data’s mascot, Wally,


Kinetic Data Makes Big Push into Mobile with Acquisition of :coderow

Deal marks beginning of major Kinetic Data business expansion

ST. PAUL, Minn. (Jan. 31, 2014) — Kinetic Data today announced that it has acquired Minneapolis-based :coderow, John Sundberg.


Kinetic Data Wins "Best New Product" Award at World Wide Remedy Users Group Conference

Kinetic Info is industry's first social dashboard of key service delivery metrics for performance management

ST. PAUL, Minn. (October 11, 2013) — Kinetic Data today announced that attendees at the annual World Wide Remedy User Group (WWRUG) Conference voted Kinetic Info "Best New Product." This follows the company’s "Best Customer Service and Support" award from the 2010 WWRUG event and the "Innovator of the Year" award from the 2009 WWRUG event.


Kinetic Data Launches Socialized Business Trends Dashboard

Kinetic Info enables managers to view, share, discuss, and archive key business service delivery metrics and trends

ST. PAUL, Minn. (October 1, 2013) — For managers of shared services business functions such as IT and human resources, insight into how effective their business service delivery processes are is critical. The problem is that current tools are overwhelming and separate the business decisions from the supporting data, leaving customers wondering why things were done in the past. To meet the need for easy-to-understand business service request process metrics that can be effortlessly shared, Kinetic Data today launched its cloud application, Kinetic Info, at the World Wide Remedy Users Group conference.


Kinetic Data Included in Independent Industry Research Report on Service Catalog Solutions

Research provides insight into choosing a vendor based on how its products support business goals

ST. PAUL, Minn. (September 26, 2013) — Independent research firm Forrester Research, Inc. concludes that, "In the future, the term 'service catalog' may be rendered obsolete, as a service catalog initiative is so much more than just a catalog — it's the management of the life cycle of various services demanded and consumed by the business users and lines of business." As such, its September 2013 report: "Master The Service Catalog Solution Landscape In 2013" examines vendors in the context of an organization’s business goals along a maturity continuum.


Kinetic Data Consolidates Resource Scheduling Across Platforms and Bring-Your-Own-Device Environments

Kinetic Calendar 2.0 provides an automatically consolidated view of event-based data and workflow tasks for centralized enterprise resource scheduling

ST. PAUL, Minn. (April 29, 2013) — Responding to the market shift from queue-based to schedule-based business service request fulfillment as well as the ever-increasing number of employees using mobile devices, Kinetic Data announces a platform-agnostic version of Kinetic Calendar. The new web-based calendaring tool,


Kinetic Data Celebrates 15th Anniversary with Introduction of Platform-Agnostic Kinetic Task

Enhanced Kinetic Task engine core to holistic Enterprise Request Management approach to business process automation.

ST. PAUL, Minn. (March 4, 2013) — Since 1998, Kinetic Data has been on a mission to help companies take advantage of business process automation to improve efficiency and to save money. A leading developer of Enterprise Request Management (ERM) software to unify automated task processing across the enterprise, Kinetic Data continues to drive out process inefficiencies with the introduction of Kinetic Task software.


Kinetic Data Announces Independent Analyst Eveline Oehrlich as Keynote Speaker for Annual User Group Conference

The three-day educational event focuses on driving out business process inefficiencies.

ST. PAUL, Minn. (December 28, 2012) — For the second year Kinetic Data (www.kineticdata.com) is bringing users and stakeholders together at the Inverness Hotel in Denver to discuss strategies for delivering immediate and long-term IT business value across their enterprises. Featuring a keynote address by guest speaker, Forrester Research, Inc., principal analyst Eveline Oehrlich, the three-day Kinetic Enthusiasts Group (KEG) event (Feb 27 – March 1, 2013) is designed for attendees to facilitate connections, share experiences and learn how to streamline their task-oriented business processes.


Kinetic Data Doubles Sales Team to Support Continued Growth

Kinetic Data sales team expands its national coverage.

ST. PAUL, Minn. (November 30, 2012) — To support the strong demand for Business Service Management (BSM) software, Kinetic Data (www.kineticdata.com), a leading developer of BSM software that helps organizations automate task processing across the enterprise, has dramatically expanded its sales force with the addition of four regional account executives over the last six months to accommodate its stellar growth.


Kinetic Data Takes Process Automation to New Levels of Functionality with Latest Version Releases

Bundled Kinetic Request 5.1 and Kinetic Task 2.0 provide enhanced flexibility for business service provisioning

ST. PAUL, Minn. (June 18, 2012)—Kinetic Data (www.kineticdata.com), a leading developer of Business Service Management (BSM) software that helps organizations automate task processing across the enterprise, has released new versions of its popular Kinetic Request (5.1) service request management solution and Kinetic Task (2.0) advanced automation engine software.


Kinetic Data Online Resources Empower Businesses to Extend the Value and Capabilities of Their Business Service Management Systems

Experience and expertise sharing is focus of new networking resources, Kinetic Community and Kinetic Vision blog

ST. PAUL, Minn. (May 11, 2012)—A leading provider of third-party tools for the BMC Remedy platform, Kinetic Data’s (www.kineticdata.com) new online community (Kinetic Community) and blog (Kinetic Vision) support IT managers’ ongoing efforts to improve operational efficiencies and service delivery capabilities through the exchange of real-world experiences and technical expertise.


Kinetic Data User Group Conference Highlighted the Transformative Impact of Technology on Business Processes

Sessions focused on the management and implementation of business service management tools as shared by both customers and company executives.

ST. PAUL, Minn. (March 12, 2012)—Kinetic Data’s (www.kineticdata.com) inaugural user group conference brought clients together to discuss the challenges each faces in delivering immediate and long-term IT business value across their enterprises. Held Feb. 29–March 2, 2012 in Denver, the Kinetic Enthusiasts Group(KEG) business service management (BSM) tools. For more than 15 years, Kinetic Data, a provider of third-party tools for the BMC Remedy platform, has been empowering companies with the technology to free themselves from process inefficiencies.


Kinetic Data Launches Enterprise Resource Scheduling Tool at Worldwide Remedy User Group

Kinetic Schedule simplifies the scheduling of enterprise resources by providing immediate “drill-down” visibility into schedules, credentials, availability and more.

Washington, D.C., Sept. 20, 2011—Kinetic Data (http://www.kineticdata.com), provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, announced the availability of Kinetic Schedule, enterprise resource scheduling tool. Worldwide Remedy User Group conference(WWRUG11),


TSIA Selects Kinetic Data and CareTech Solutions to Co-Present at Technology Services World 2011 Silicon Valley

An educational session will reveal how the healthcare IT services provider achieved best in KLAS for IT Outsourcing (Extensive) for three consecutive years.

ST. PAUL, Minn. and SAN DIEGO, Calif.—May 2, 2011—Kinetic Data (http://www.kineticdata.com), provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, has been selected with CareTech Solutions as featured co-speakers by the Technology Services Industry Association (TSIA) at the Technology Services World(TSW)


2010 “Best Customer Service and Support” Award Distinguishes Kinetic Data as a Standout Among Peers at Annual BMC Remedy User Group

Independent community of BMC Remedy users recognizes vendor for outstanding customer service and support at annual WWRUG Conference.

St. Paul, Minn.—Nov. 18, 2010—Kinetic Data (http://www.kineticdata.com), the leading provider of third-party business service management(BSM) “Innovator of the Year” award from the 2009 WWRUG event.


Kinetic Data Unveils Major Release of Award-Winning Request Management Tool at 2010 Worldwide BMC Remedy User Group (WWRUG10)

Kinetic Request 5.0—now bundled with the new advanced automation engine Kinetic Task 1.0—frees up user time and dramatically reduces request fulfillment times, cutting associated costs by 50 percent.

LAS VEGAS, Nev.—Oct. 19, 2010—Kinetic Data (http://www.kineticdata.com), the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced the immediate availability of Kinetic Request 5.0, a major release of the company’s award-winning service request management (SRM) application. Kinetic Request 5.0 now comes bundled with Kinetic Task 1.0—a new advanced automation engine that simplifies task management and enhances workflow control in all service delivery-oriented areas of an organization.


Kinetic Data’s Request Management Tool Offers Unmatched Flexibility for HR Departments Whose Complex Needs Go Beyond the Limited Capabilities of “Off the Shelf” Products

Vendor brings game-changing software to annual SHRM event with a self-managed HR portal that allows personnel to save time and gain independence from IT.

SAN DIEGO, Calif.—June 28, 2010—Kinetic Data (http://www.kineticdata.com), the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced that it will be showcasing an HR service management portal at the 62nd annual SHRM conference,


Kinetic Data Partners With Prominent BMC Reseller Online DM, Netting a Swift Sale to Major Mobile Phone Company in Malaysia

Remedy users in Malaysia now have access to and support for Kinetic Data’s service management tools.

ST. PAUL, Minn. and SYDNEY, Australia—April 27, 2010—Kinetic Data (http://www.kineticdata.com), the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced that it has partnered with Online DM Sdn Bhd, a subsidiary of Green Ocean Corporation Berhad (GOCEAN:MESDAQ). Online is a major reseller of BMC Remedy products with headquarters in Malaysia. Effective immediately, Kinetic Data’s BSM products are available to Online’s customers.


Kinetic Data Has Record-breaking Sales in December and Reports More Than 30 Percent Increase in 2009 Product Revenue

Software vendor fulfills goal to grow through partner program in 2009; looks to further amplify growth with major product release in 2010.

ST. PAUL, Minn.—Feb. 3, 2010—Shrugging off the lingering global economic malaise, Kinetic Data (http://www.kineticdata.com), the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced a 31 percent increase over 2008 in overall product sales for its fiscal year ending Dec. 31, 2009. The month of December alone exceeded company sales records for combined services and product revenues.


Kinetic Data Named “Innovator of the Year” by Worldwide Remedy User Group (WWRUG09) Conference Attendees

Award comes from an independent group of BMC Remedy users who recognize the value of vendor’s Kinetic Request service catalog tool.

St. Paul, Minn.—Nov. 19, 2009—Kinetic Data (http://www.kineticdata.com), the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced that it has been named “Innovator of the Year” by the independent Remedy user group community. The company presented Kinetic Request—a software tool that empowers business process owners in departments across the enterprise to design and manage their own service request management portals—to support its nomination. Ten other vendors vied for the coveted award.


Kinetic Data Offering Two Full Days of Free Educational Tracks at Inaugural Worldwide Remedy User Group (WWRUG09)

Independent Remedy User Group conference creates an environment infused with education and valuable user feedback.

St. Paul, Minn.—Oct. 28, 2009—Kinetic Data (http://www.kineticdata.com), the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced that as a sponsor of the Worldwide Remedy User Group (WWRUG09), taking place November 9–13, 2009 in Las Vegas, it will provide two full days of educational tracks that reveal how Kinetic Data tools leverage the value of BMC Remedy throughout the entire enterprise.


Kinetic Data’s Online Calendar Tool Added to the U.S. Navy's Official Registry of Application and Database Management Systems (DADMS)

Inclusion approves Kinetic Calendar for use in all Navy and Marine Corps Information Technology systems.

St. Paul, Minn.—Oct. 13, 2009—Kinetic Data (http://www.kineticdata.com), the leading provider of third-party business service management(BSM) DADMS—Department


Kinetic Data Sees Robust Revenue Results in Thin Economy

Developer of BSM tools tripled product sales in Q2, with June sales nearly five times higher in 2009 than previous year.

ST. PAUL, Minn.—Aug. 26, 2009—Kinetic Data (http://www.kineticdata.com), the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, announced today that the company is experiencing record-breaking sales revenues this year. The month of June in particular had sales that were five times higher than the same period in 2008.


Kinetic Data Launches Problem Collaboration Tool That Tracks Service Delivery Problems in Real Time, Online

Kinetic Response speeds problem resolution and eliminates the need for face-to-face meetings by enabling online collaboration until a problem is resolved.

SAINT PAUL, Minn.—May 04, 2009—Kinetic Data (http://www.kineticdata.com), the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced the availability of Kinetic Response, a new problem collaboration tool that tracks service delivery issues and enables teams to work together—online and in real time—to resolve problems.


Kinetic Data Doubles Annual Product Revenue in a Tough Business Climate

Developer of BSM tools built on BMC Remedy cites growth fueled by must-have product innovations and significant growth of partner network.

ST. PAUL, Minn.—Jan. 19, 2009—Kinetic Data (http://www.kineticdata.com), the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced results for the fiscal year ending Dec. 31, 2008. Company product revenues increased more than 100 percent over 2007. These results continue a trend of doubling year-over-year revenues that started in 2003.


$20+ Billion Technology Services Provider Selects Kinetic Data’s Service Request Management Software for Its Largest Customer

Kinetic Request will streamline the request fulfillment process, support 800,000(+) personnel and bring significant savings to both organizations.

ST. PAUL, Minn.—Nov. 10, 2008—Kinetic Data (http://www.kineticdata.com), the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced that Kinetic Request has been chosen by a major global IT services company to address the request management issues of its largest customer. The company, with global headquarters in Plano, Texas, delivers one of the industry's broadest portfolios of IT and business process outsourcing services to corporate and government customers worldwide. Using Kinetic Request, they will implement a system that supports 800,000 users worldwide.