Newsroom


Three pre-built solutions for the Kinetic Platform Announced

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July 24, 2018

ST. PAUL, Minn. July 24, 2018 - Pre-built solutions to solve common team problems like coordinating complexity and having a single-source of process initiation are difficult to build. Almost every team has something unique about their environment or how they do things. "We knew we had to make something that small and medium sized companies could just use" said Kinetic Data CEO John Sundberg "and we wanted to make sure teams could expand when needed."

Kinetic Platform Providing Front-end and Workflow Automation for Cyber and Cloud Solution

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May 15, 2018

ST. PAUL, Minn. May 15, 2018 - B&D Consulting selected the Kinetic Platform for the front-end, workflow, approval and automation portions of their new solution "EPIC2.0"

Kinetic Data Honors Customers with the 2018 Wally Awards

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May 10, 2018

ST. PAUL, Minn. April 10, 2018 - The Kinetic Enthusiasts Group (KEG) Conference was hosted this year at The Saint Paul Hotel. Presentations about the philosophy and direction of the company were hailed as highlights along with the stories that customers told about how they were using Kinetic Data's platform.

Kinetic Data to Host KEG 2018 at the St. Paul Hotel

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April 10, 2018

ST. PAUL, Minn. April 10, 2018 - The Kinetic Enthusiasts Group is gathering again this year in lovely St. Paul. As customers and fans plan to join us for a one-day event solving problems and building solutions.

Kinetic Data to Showcase New Fulfillment Software at BMC Engage 2015

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August 31, 2015

ST. PAUL, Minn. August 31, 2015 - Many organizations use rigid and overly complex fulfillment systems that make it cumbersome for employees to manage service request fulfillment.

Schneider Electric Amps Up Its Use of Kinetic Data’s Enterprise Request Management Software

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July 28, 2015

Kinetic Data announced that Schneider Electric has completed its upgrade and expansion of its ERM system using Kinetic Data software. Schneider Electric is a global organization with more than 170,000 employees in 134 countries supplying a wide range of business and residential energy products and services. The results of updating its employee services request portal are remarkable.

Nation's 10th Largest School District Replaces Less Efficient Online Service Catalog with Kinetic Data Software

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June 23, 2015

Kinetic Data today shared the story of Virginia’s Fairfax County Public School system replacing its online service catalog with Kinetic Request and Kinetic Task. Fairfax County Public Schools is the 10th-largest school district in the nation. The static forms and the manual back-end processes required to fulfill the request volume were no longer working. But after leveraging Kinetic Data's ERM approach

Kinetic Data Posts On-Demand Webcast Featuring Independent Research Analyst Eveline Oehrlich

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June 3, 2015

Most business leaders cite growing revenue and improving the customer experience as their top goals for 2015. This on-demand webcast hosted by Kinetic Data and featuring Eveline Oehrlich of Forrester Research, "Rewriting the Rules of Service Management," explains how technology can be applied to help employees achieve and stay in "the flow" -- the state of maximum performance and productivity.

Kinetic Data Honors Customers with Second Annual Wally Awards

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May 20, 2015

In the midst of a Kinetic Enthusiasts Group (KEG) event filled with strategic learning sessions, customer stories, product sneak peeks and hands-on training, Kinetic Data took time to celebrate its customers with the second annual Wally awards. Statues of Kinetic Data’s mascot Wally in a conductor uniform (highlighting the event’s "Platform for Success" theme) were given to representatives of the winning organizations.

One of the Nation's Largest Circulating Libraries Replaces Lackluster Service Catalog with Kinetic Data Service Request Management Software

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May 5, 2015

Kinetic Data today announced that New York’s Queens Library replaced its service catalog with Kinetic Request and Kinetic Task. Queens Library is one of the largest circulating libraries in the nation, with nearly 1,000 employees serving 2.3 million customers each year from 62 locations. The results of implementing Kinetic Data’s enterprise request management (ERM) approach to service requests are impressive.

Kinetic Data Hosts Panel of Community-Based Tech Organizations at Software Event

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April 20, 2015

In lieu of a traditional keynote speech at this year's Kinetic Enthusiasts Group (KEG) event at The Depot Renaissance Minneapolis Hotel, a panel discussion will take place including representatives from four technology-focused organizations sharing how they are building bridges to underserved communities. The discussion, called “Platform for the Future,” will take place May 5 at 8:15 a.m. and be moderated by Mike Bollinger, co-founder of TECHdotMN and founder of mobile design development firm Livefront.

Advanced Technology Services Replaces How IT Services Are Requested and Delivered with Kinetic Data

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December 11, 2014

Kinetic Data announced that Peoria, IL-based Advanced Technology Services, Inc. (ATS) replaced SharePoint online service request forms with Kinetic Request and Kinetic Task. ATS, a global services provider, set two specific objectives for the project: 1) to drive out costly processes by automating the workflow of service requests, and 2) to improve the customer experience and drive a self-service model.

Kinetic Data to Demonstrate New Software That Increases the Efficiency and Speed-of-Deployment for Service Delivery and Support

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October 17, 2014

Kinetic Data is showcasing new versions of its Kinetic Task and Kinetic Response products at the FUSION 14 conference at Gaylord National Resort in Washington, D.C... Kinetic Task 4.0 lets companies bypass long, complex projects to automate business processes and service delivery. Kinetic Response is a virtual war room tool for collaborative problem resolution.

Kinetic Data Showcases Newest Versions of Kinetic Task and Kinetic Response at BMC Engage 2014

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October 13, 2014

Kinetic Data is showcasing new versions of its Kinetic Task and Kinetic Response products at the BMC Engage 2014 at the Walt Disney World Swan and Dolphin Resort, Orlando, Fla. Kinetic Task 4.0 lets companies bypass lengthy and complex projects to replace decentralized business process automation and inadequate service delivery projects. Kinetic Task is a virtual war room tool

Kinetic Data to Showcase Software That Allows CIOs to Better Leverage Their Existing Investments

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September 30, 2014

Kinetic Data will showcase new versions of its Kinetic Task and Kinetic Response products at the 2014 Gartner Symposium and ITxpo 2014 in Walt Disney World, Orlando, Fla. These products prove that "rip and replace" is not the only option for keeping up with changing enterprise service needs.

Kinetic Data Gives Gartner Catalyst Event Attendees an Advanced Look at Big Advance in Workflow Automation Software

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August 13, 2014

Kinetic Data provided an advanced viewing of Kinetic Task to attendees of the 2014 Gartner Catalyst Conference in San Diego. Kinetic Task is an advanced automation engine that enables organizations to fully integrate workflow processes between virtually any enterprise applications without making major infrastructure changes.

Kinetic Data to Unveil New Version of Kinetic Task at Upcoming Gartner Catalyst Conference

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July 29, 2014

Kinetic Data will give attendees at the August 11-14 Gartner Catalyst Conference the first peek at the company’s core service request task management backbone software. Kinetic Task is an advanced automation engine that enables companies to fully integrate workflow processes.

Kinetic Request from Kinetic Data Recognized in Gartner's Critical Capabilities for IT Service Catalog Tools Report

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June 12, 2014

Kinetic Data is recognized in Gartner's recent report Critical Capabilities for IT Service Catalog; for Kinetic Request, its service catalog product

Kinetic Data Gives Gartner Conference Attendees a Sneak Peek of Innovative Soon-to-be-Released Product

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June 9, 2014

Kinetic Data provided an advanced viewing of Kinetic Response to attendees of the 2014 Gartner IT Infrastructure Operations Management Summit in Orlando, Florida. Kinetic Response is a powerful service-delivery problem collaboration tool that provides access to critical problem-solving information for faster resolution, better decision-making and improved user experience.

CareTech Solutions Saves $4.7 Million with One Software Application

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April 21, 2014

As the medical profession transitions to electronic medical records, hospitals are working hard to ensure that the change proceeds as seamlessly as possible for doctors and nurses. By transitioning from manual processes to a single Web-based service request portal using Kinetic Data software several years ago, CareTech Solutions, an IT and Web products and services provider headquartered in Troy, Mich., was prepared for its clients’ transition to electronic medical records.

Kinetic Data Honors Customers with "The Wallys" at Annual Users Conference

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March 11, 2014

Though there were no paparazzi around, there was a "red carpet" (actually, Kinetic Data orange) and plenty of excitement when Kinetic Data presented The Wally awards for the first time during its annual Kinetic Enthusiasts Group (KEG) event Kinetic Data’s mascot, Wally

Kinetic Data Makes Big Push into Mobile with Acquisition of :coderow

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January 31, 2014

Kinetic Data today announced that it has acquired Minneapolis-based :coderow

Kinetic Data Wins "Best New Product" Award at World Wide Remedy Users Group Conference

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October 11, 2013

Kinetic Data today announced that attendees at the annual World Wide Remedy User Group (WWRUG) Conference voted Kinetic Info "Best New Product." This follows the company's Best Customer Service and Support award from the 2010 WWRUG event and the Innovator of the Year award from the 2009 WWRUG event.

Kinetic Data Launches Socialized Business Trends Dashboard

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October 1, 2013

For managers of shared services business functions such as IT and human resources, insight into how effective their business service delivery processes are is critical. The problem is that current tools are overwhelming and separate the business decisions from the supporting data, leaving customers wondering why things were done in the past. To meet the need for easy-to-understand business service request process metrics that can be effortlessly shared, Kinetic Data today launched it's cloud application, Kinetic Info, at the World Wide Remedy Users Group conference.

Kinetic Data Included in Independent Industry Research Report on Service Catalog Solutions

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September 26, 2013

Independent research firm Forrester Research, Inc. concludes that, "In the future, the term 'service catalog' may be rendered obsolete, as a service catalog initiative is so much more than just a catalog; it's the management of the life cycle of various services demanded and consumed by the business users and lines of business." As such, its September 2013 report: "Master The Service Catalog Solution Landscape In 2013" examines vendors in the context of an organization's business goals along a maturity continuum.

Kinetic Data Consolidates Resource Scheduling Across Platforms and Bring-Your-Own-Device Environments

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April 29, 2013

Responding to the market shift from queue-based to schedule-based business service request fulfillment as well as the ever-increasing number of employees using mobile devices, Kinetic Data announces a platform-agnostic version of Kinetic Calendar. The new web-based calendaring tool

Kinetic Data Celebrates 15th Anniversary with Introduction of Platform-Agnostic Kinetic Task

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March 4, 2013

Since 1998, Kinetic Data has been on a mission to help companies take advantage of business process automation to improve efficiency and to save money. A leading developer of Enterprise Request Management (ERM) software to unify automated task processing across the enterprise, Kinetic Data continues to drive out process inefficiencies with the introduction of Kinetic Task software.

Kinetic Data Announces Independent Analyst Eveline Oehrlich as Keynote Speaker for Annual User Group Conference

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December 28, 2012

For the second year Kinetic Data is bringing users and stakeholders together at the Inverness Hotel in Denver to discuss strategies for delivering immediate and long-term IT business value across their enterprises. Featuring a keynote address by guest speaker, Forrester Research, Inc., principal analyst Eveline Oehrlich, the three-day Kinetic Enthusiasts Group (KEG) event is designed for attendees to facilitate connections, share experiences and learn how to streamline their task-oriented business processes.

Kinetic Data Doubles Sales Team to Support Continued Growth

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November 30, 2012

To support the strong demand for Business Service Management (BSM) software, Kinetic Data, a leading developer of BSM software that helps organizations automate task processing across the enterprise, has dramatically expanded its sales force with the addition of four regional account executives over the last six months to accommodate its stellar growth.

Kinetic Data Takes Process Automation to New Levels of Functionality with Latest Version Releases

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June 18, 2012

Kinetic Data, a leading developer of Business Service Management (BSM) software that helps organizations automate task processing across the enterprise, has released new versions of its popular Kinetic Request (5.1) service request management solution and Kinetic Task (2.0)advanced automation engine software

Kinetic Data Online Resources Empower Businesses to Extend the Value and Capabilities of Their Business Service Management Systems

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May 11, 2012

A leading provider of third-party tools for the BMC Remedy platform, Kinetic Data's new online community Kinetic Community and blog Kinetic Vision support IT managers; ongoing efforts to improve operational efficiencies and service delivery capabilities through the exchange of real-world experiences and technical expertise.

Kinetic Data User Group Conference Highlighted the Transformative Impact of Technology on Business Processes

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March 12, 2012

Kinetic Data's inaugural user group conference brought clients together to discuss the challenges each faces in delivering immediate and long-term IT business value across their enterprises. Held in Denver, the Kinetic Enthusiasts Group business service management (BSM) tools. For more than 15 years, Kinetic Data, a provider of third-party tools for the BMC Remedy platform, has been empowering companies with the technology to free themselves from process inefficiencies.

Kinetic Data Launches Enterprise Resource Scheduling Tool at Worldwide Remedy User Group

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September 20, 2011

Kinetic Data, provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, announced the availability of Kinetic Schedule enterprise resource scheduling tool

TSIA Selects Kinetic Data and CareTech Solutions to Co-Present at Technology Services World 2011 Silicon Valley

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May 2, 2011

Kinetic Data, provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, has been selected with CareTech Solutions as featured co-speakers by the Technology Services Industry Association (TSIA) at the Technology Services World

2010; Best Customer Service and Support; Award Distinguishes Kinetic Data as a Standout Among Peers at Annual BMC Remedy User Group

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November 18, 2010

Kinetic Data, the leading provider of third-party business service management; Innovator of the Year; award from the 2009 WWRUG event.

Kinetic Data Unveils Major Release of Award-Winning Request Management Tool at 2010 Worldwide BMC Remedy User Group (WWRUG10)

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October 19, 2010

Kinetic Data, the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced the immediate availability of Kinetic Request 5.0, a major release of the company’s award-winning service request management (SRM) application. Kinetic Request 5.0 now comes bundled with Kinetic Task 1.0—a new advanced automation engine that simplifies task management and enhances workflow control in all service delivery-oriented areas of an organization.

Request Management Tool Offers Unmatched Flexibility for HR Departments Whose Complex Needs Go Beyond the Limited Capabilities of Off the Shelf Products

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June 28, 2010

Kinetic Data, the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced that it will be showcasing an HR service management portal at the 62nd annual SHRM conference

Kinetic Data Partners With Prominent BMC Reseller Online DM, Netting a Swift Sale to Major Mobile Phone Company in Malaysia

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April 27, 2010

Kinetic Data, the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced that it has partnered with Online DM Sdn Bhd, a subsidiary of Green Ocean Corporation Berhad (GOCEAN:MESDAQ). Online is a major reseller of BMC Remedy products with headquarters in Malaysia. Effective immediately, Kinetic Data's BSM products are available to Online customers.

Kinetic Data Has Record-breaking Sales in December and Reports More Than 30 Percent Increase in 2009 Product Revenue

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February 3, 2010

Shrugging off the lingering global economic malaise, Kinetic Data, the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced a 31 percent increase over 2008 in overall product sales for its fiscal year ending Dec. 31, 2009. The month of December alone exceeded company sales records for combined services and product revenues.

Kinetic Data Named "Innovator of the Year" by Worldwide Remedy User Group (WWRUG09) Conference Attendees

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November 19, 2009

Kinetic Data, the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced that it has been named “Innovator of the Year” by the independent Remedy user group community. The company presented Kinetic Request—a software tool that empowers business process owners in departments across the enterprise to design and manage their own service request management portals—to support its nomination. Ten other vendors vied for the coveted award.

Kinetic Data Offering Two Full Days of Free Educational Tracks at Inaugural Worldwide Remedy User Group (WWRUG09)

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October 28, 2009

Kinetic Data, the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced that as a sponsor of the Worldwide Remedy User Group (WWRUG09), taking place November 9, 2009 in Las Vegas, it will provide two full days of educational tracks that reveal how Kinetic Data tools leverage the value of BMC Remedy throughout the entire enterprise.

Kinetic Data's Online Calendar Tool Added to the U.S. Navy's Official Registry of Application and Database Management Systems (DADMS)

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October 13, 2009

Kinetic Data, the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced that its Kinetic Calendar software has received DADMS validation (ID #55507). DADMS

Kinetic Data Sees Robust Revenue Results in Thin Economy

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August 26, 2009

Kinetic Data, the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, announced today that the company is experiencing record-breaking sales revenues this year. The month of June in particular had sales that were five times higher than the same period in 2008.

Kinetic Data Launches Problem Collaboration Tool That Tracks Service Delivery Problems in Real Time, Online

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May 4, 2009

Kinetic Data, the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced the availability of Kinetic Response, a new problem collaboration tool that tracks service delivery issues and enables teams to work together, online, and in real time to resolve problems.

Kinetic Data Doubles Annual Product Revenue in a Tough Business Climate

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January 19, 2009

Kinetic Data, the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced results for the fiscal year ending Dec. 31, 2008. Company product revenues increased more than 100 percent over 2007. These results continue a trend of doubling year-over-year revenues that started in 2003.

$20+ Billion Technology Services Provider Selects Kinetic Data’s Service Request Management Software for Its Largest Customer

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November 10, 2009

Kinetic Data, the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced that Kinetic Request has been chosen by a major global IT services company to address the request management issues of its largest customer. The company, with global headquarters in Plano, Texas, delivers one of the industry's broadest portfolios of IT and business process outsourcing services to corporate and government customers worldwide. Using Kinetic Request, they will implement a system that supports 800,000 users worldwide.