Problem Collaboration Tool Tracks Service Delivery Problems in Real Time, Online | Kinetic Response Launched

Kinetic Data Launches Problem Collaboration Tool That Tracks Service Delivery Problems in Real Time, Online

Kinetic Response speeds problem resolution and eliminates the need for face-to-face meetings by enabling online collaboration until a problem is resolved.

SAINT PAUL, Minn.—May 04, 2009—Kinetic Data (http://www.kineticdata.com), the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced the availability of Kinetic Response, a new problem collaboration tool that tracks service delivery issues and enables teams to work together—online and in real time—to resolve problems. The product also provides managers and executives with real time visibility into the status of problem resolution. Kinetic Data will present the technology at Column Technologies’ eighth annual Borgata event, taking place May 7, 2009, in Atlantic City, N.J. The event brings together the leading decision-makers and thought leaders from the BMC Software community.

Kinetic Response is the only problem collaboration tool that automatically documents the problem resolution process. The software maintains a record of all communications, files, and actions related to the resolution of a problem, and it stores closed-problem records for future reference and training. It is designed to work within IT system management frameworks including—but not exclusively—the BMC Remedy platform.

"Managers and executives want to be able to quickly check the status of a problem and move on. Kinetic Response gives real time, online updates so they can do just that," stated John Sundberg, president of Kinetic Data. "The software eliminates the need for face-to-face meetings—and that’s going to get people’s attention."

The web-based console system provides immediate visibility into real time chats, as well as a full chat history, across an organization. The system clearly identifies who is working on an issue and gives visibility to executives for high-impact problems, including completed and planned action items.

Kinetic Data’s BSM product line includes: Kinetic Request—the only request management portal software that lets nontechnical personnel design and automatically manage their own processes and approvals for internal service and equipment requests, without relying on IT; Kinetic Survey—the only process-driven survey management software built on BMC Remedy; and Kinetic Calendar—the only actionable online calendar tool built on BMC Remedy. The software may be used by any department within an organization that fulfills service requests.

Earlier this year, Kinetic Data announced an increase in 2008 product revenues of more than 100 percent over 2007—a trend of doubling year-over-year revenues that started in 2003 and has continued every year since.

About Kinetic Data, Inc.

Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world, offering the most extensive portfolio of third-party, “built on BMC Remedy,” packaged applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped over 200 Fortune 500 and government customers—including General Mills, Avon, Intel, 3M, and the U.S. Department of Transportation—implement BSM and service delivery management (SDM) applications aligned with ITIL best practices. In 2009, at the World Wide Remedy User Group (WWRUG09), Kinetic Data was named “Innovator of the Year” by an independent group of BMC Remedy users. The company serves customers out of its headquarters in St. Paul, Minn.; offices in Sydney, Australia; and through a network of leading BMC Remedy reseller partners. For more information, go to www.kineticdata.com.
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