Kinetic Data News

Media Coverage

Business Service Catalog, ITIL Best Practices and Service Desk Management Articles

Coverage of Kinetic Data and industry issues in local, national and trade publications.


  • Medium logo

    How IT Pros can be Business Heroes

    While being born on the planet Krypton or getting bitten by a radioactive spider aren't realistic, here are three practical ways IT pros can become heroes to the business.

    Though IT groups are sometimes criticized for being disconnected from or out of sync with "the business" (sales, marketing, finance, etc.), IT professionals—like their colleagues in other functional areas—want to be heroes to the organization.

    No employee or group wants to be seen as a roadblock to business or operational progress. Quite the contrary, most would like to display the agility to leap over financial or technological obstacles; the speed to accelerate cumbersome manual processes; even the foresight to anticipate needs and solve problems before they happen.

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  • Bdaily News logo

    Four Vital Components for IT Project Success

    These four elements are crucial and common in all successful IT projects.

    Although IT projects (and other types of business projects) may end up failing for a variety of causes, the four elements described here are crucial and common in all successful projects.

    Both experience and research have demonstrated that incorporating all of these ingredients significantly increases the odds of success, while the lack of even one dramatically ups the risk of project failure.

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  • LinkedIn Pulse logo

    Provisioning Virtual Private Clouds in 45 seconds

    Many companies are moving their servers to cloud-based providers like Amazon Web Services, Azure, and others. The promise of the cloud is fast and cheap infrastructure, but that needs also be balanced with security and control.

    A customer recently asked us to create a way to provision a Virtual Private Cloud that included their business rules—something they've struggled with using other tooling. There isn't a single API to achieve this, but a series of calls that need to be strung together in a proper sequence.

    After building out the process in the Kinetic Task workflow automation engine, the entire process now takes, from request submission through having a server up and running in Amazon's infrastructure: 45 SECONDS.

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  • LinkedIn Pulse logo

    Did you know... Better collaboration is scientifically proven to prevent balding!

    Poor IT project collaboration causes baldness. That's right, poor collaboration makes you bald! Where's the scientific proof, you ask? Well - here it is.

    Baldness can be caused by stress. Stress is created when communication breakdowns result in poor visibility for project stakeholders, reducing confidence in project success.

    But setting up projects for more effective cross-organizational collaboration will reap significant benefit to all those involved in the project. Also - it may save your hair.

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  • LinkedIn Pulse logo

    Do You Love Your Technology Vendors?

    "Love" usually isn't the first word business professionals associate with their organization's technology vendors. But it's not too high a standard.

    Some vendors you may feel loyal to, or even be an advocate for. But...love? That's a strong word. A very high standard. Though not an unreasonable one. And it should be the goal of every vendor you work with to earn that level of affection.

    Here are eight questions to ask yourself and your team about your suppliers, to determine if they are worthy of being held very dear.

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  • Knowledge Management KM World logo

    Global company profits from enterprise request management upgrade

    Schneider Electric has upgraded and expanded its enterprise request management (ERM) system with software from Kinetic Data to improve service management for its 170,000 employees in 134 countries.

    The global supplier of business and residential energy products and services had a sound foundation for ERM, but needed to upgrade its front-end request portal to reflect the company’s changing needs and growth.

    Benefits of the service portal update at Schneider Electric include an 80% reduction in request submission time and a 38% shift from phone to Web portal requests saving $1.4 million in service management costs.

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  • Knowledge Management KM World logo

    Queens Library benefits from ERM system

    Queens Library, with nearly 1,000 employees serving 2.3 million customers from 62 locations, chose Kinetic Request and Kinetic Task to improve its strained service catalog.

    Queens Library in New York has replaced its service catalog with an enterprise request management (ERM) solution from Kinetic Data.

    Devi Seerattan, service request systems manager for the library, said the previous system was crumbling under the strain of trying to support users. "We faced a serious cost for customization and, even then, would have settled for a cumbersome process. After looking at Kinetic Data, the decision to make the move was easy.”

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  • LinkedIn Pulse logo

    Want to Get More Work Done? Teach Employees How to Fish

    As consumer technology has expanded and more tech-savvy employees enter the workforce, workers are frequently buying or building their own technology solutions. The problem, too often, is that IT and business users aren't on the same page (or the same lake, perhaps).

    IT is perceived as moving too slowly, or not providing the right tools, so business users work around IT instead of in collaboration with the group—a phenomenon commonly referred to as "shadow IT."

    Unfortunately, shadow IT isn't simply akin to fishing without a license. Frequently, it's more like fishing out of season, in the wrong place, using the wrong tackle. And without a life jacket.

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  • Business Computing World logo

    Evolution Or Revolution: Where Is Technology At Today?

    Change is a constant in IT. But every once in a while, a development so fundamental and profound occurs that it reorients the profession. Are we in the midst of one of these today?

    Changes this significant tend to come along roughly once per generation: transistors in 1953, Ethernet in 1973, the first commercial Web browser (Mosaic) in 1993, and today...the consumerization of IT?

    Are the changes happening in IT today simply evolutionary, or is this a new era? A number of perspectives indicate the latter may be more true.

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  • HDI SupportWorld logo

    "Shift Left" into the Fast Lane with Self-Service 2.0

    Within service management, the prevailing method is still Self-Service 1.0, which focuses on knowledge management, IT-centric help desks and IT service management (ITSM) systems. This has got to change, and it is.

    The pace of change is dizzying and the consumerization of IT is forcing profound changes in how organizations deliver IT services. First it was sharing corporate data using cloud services like Dropbox and SugarSync, then it was BYOD integration. Now, it’s the "Amazon effect"—features like package tracking, product reviews, and same-day deliveries.

    Fundamentally, all of these lead back to the customer experience, and they all infuse new complexities in consumer marketplaces as well as spill over into how organizations serve increasingly technology-savvy customers. Similarly, the workforce is changing fast. Younger-generation workers are filling the payrolls. These digital natives who expect "an app for that" have different ideas about what constitutes good service. Underlying these presumptions is technology, access to information, and generally, an expectation of immediacy.

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  • LinkedIn Pulse logo

    Here's a Switch: A Way to Benefit Employees and Save Money

    Outside of work, employees are accustomed to ordering things via easy, user-friendly consumer interfaces like that of Amazon.com. But the experience they have at the office, in requesting the products and services they need to do their jobs, is frequently much different.

    Great companies are built by hiring and retaining smart employees with a passion for what they do. But in a competitive marketplace for talent, employees expect more than just a desk and paycheck.

    Upgrading the work environment and doing more for employees usually has costs: pay, benefits, facilities, and perks. How about an enhancement that saves money for a change and makes employees more productive? Implementing an enterprise request management (ERM) strategy can do just that. ERM combines a single intuitive portal for requesting any type of shared service or resource with automated back-end approval, scheduling, and fulfillment processes.

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  • exploreB2B logo

    Four Ways to Optimize the New Employee Onboarding Process

    An organized onboarding process makes life better for both the organization and the new employee. Yet at many companies, provisioning new hires is "little more than a laptop and a building pass.”

    New employees are the lifeblood of every organization. Beyond natural turnover, at some point in any enterprise it's impossible to grow without adding people. Implementing an organized onboarding process makes life better for both the organization and the new employee, at what is often a very stressful time.

    Enterprises want to get new employees settled in, up to speed, and contributing productively as quickly as possible. Employees want to get started on their jobs with minimal wait time and chaos. And yet, "at many companies, provisioning new hires is a haphazard affair, often amounting to little more than handing out a laptop and a building pass," according to the Wall Street Journal. It's not just about IT; a comprehensive onboarding plan encompasses the entire employee onboarding process.

  • LinkedIn Pulse logo

    How Small Companies Can Win in the Big Leagues

    The adage “big companies buy from big companies” no longer holds. Web services and other enhancements in interoperability have opened up that playing field.

    Enterprise buyers are no longer tied to large single-vendor technology stacks. Granted, there are still reasons large enterprises prefer to do business with large vendors in some instances: breadth of product offerings, depth of support and/or (perceived) business stability.

    Big companies today buy not so much from other big companies as from companies that are visionary, fast, smart, innovative, and authentic. The environment has never been better for small companies to sell to large enterprises. Here's what small companies need to do to be successful in this environement—and what savvy buyers in large enterprises are looking for.

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  • Interview with Sramana Mitra

    Bootstrapping Using Services, Scaling Using Content Marketing

    Kinetic Data president John Sundberg talks about the company's early days, customers, team building, content marketing, and growth strategies in this seven-part intervew.

    Sramana Mitra: Let’s start with some background. Where are you from? Where were you born and raised and in what kind of circumstances?

    John Sundberg: I’m currently in St. Paul, Minnesota, which is where our office is. I’ve been in Minnesota all of my life. My dad taught positive attitude and sales training and indirectly, I’ve had that positive attitude all my life. After I graduated from college with a Mathematics degree, I worked at 3M and saw what the big company world was like. Lots of great things happen in big companies, but the way that I thought of things and the way I approach things is more than what one company could handle. The way I thought was much more generic than what any one company would think.

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  • Business Computing World logo

    Essential BYOD Stats And Facts

    Interest among employees in BYOD surged in early 2012, catching many organisations and their IT teams off guard. Today, most organizations have greatly matured in their approach to BYOD.

    initial resistance quickly morphed into a scramble to develop policies and practices that accommodated employee device preferences while keeping corporate information and applications (at least somewhat) secure. Now, nearly three years later, research from HDI reveals that though organisations have matured in how they address BYOD, both the level and nature of readiness and management of BYOD varies widely.

    Usefully, the report quantifies those readiness levels and offers helpful insights for both support and business leaders. Here are three key trends detailed in the findings.

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  • Bdaily News logo

    How to Cut Service Costs and Delight Users with Enterprise Request Management (Infographic)

    ERM accelerates service delivery and reduces costs by extending self-service across the enterprise, for any type of request. Here's how.

    Enterprise Request Management (ERM) is a business-efficiency strategy that’s a holistic approach to centralizing and automating business processes and service requests. ERM helps to ensure first-time fulfillment, which means lower costs and happier internal and/or external customers.

    ERM not only reduces service delivery time and costs, but also delights “customers” by giving them a single, simple web-based interface for requesting services. This infographic explains how ERM works, why it’s important, and how to calculate the cost savings. Feel free to re-use or share.

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  • ITSM Review logo

    Implement Enterprise Request Management in Five Straightforward Steps

    A new approach to service request management is gaining ground in companies around the globe.

    The Enterprise Request Management, or ERM, framework is finding favor with organizations because it allows them to take an incremental and evolutionary approach to centralizing and modifying business processes and service requests across the company.

    ERM operates across the three levels of IT service catalog maturity identified by Forrester Research, from Level one (organizations focused on “delivering IT services to consumers through a standard set of choices and/or requests”) through Level three (service catalog acting as a “service broker”).

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  • Minneapolis Star Tribune logo

    Movers & Shakers: Kelly Heikkila, Kinetic Data

    Kelly Heikkila is helping to strengthen customer focus in his return to Kinetic Data as vice president of products.

    Kelly Heikkila has rejoined Kinetic Data, a St. Paul-based enterprise management software system developer, after it acquired his company, Minneapolis-based Coderow, which developed mobile and desktop Web applications and hardware-connected mobile applications.

    Heikkila worked at Kinetic as director of product development for eight years before leaving on good terms with Kinetic Data President John Sundberg to launch Coderow in 2008. The companies have been collaborating since 2010 on product development. Their efforts included Kinetic Info, software that supports existing Kinetic Data products and that received best-new-product recognition last year from a user group.

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  • Minneapolis St. Paul Business Journal logo

    Software firm Kinetic Data buys Twin Cities app developer

    Business-software firm Kinetic Data has acquired :coderow, a developer of Web and mobile applications.

    St. Paul-based Kinetic makes enterprise request management software. The technology makes it easier for companies to manage a task that involves multiple software systems.

    The deal will allow Kinetic to offer more mobile applications, Kinetic President John Sundberg said. Also, Minneapolis-based :coderow has experience developing apps for consumers, and businesses increasingly want their software to have a consumer feel, he said. "Consumerization of IT is a trend and we’re going to be well positioned for that."

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  • Minneapolis Star Tribune logo

    St. Paul's Kinetic Data keeps business processes moving

    Kinetic Data looks to add smaller companies as customers of its business process automation software.

    Hundreds of big corporations are using Kinetic Data software to automate business processes, from ordering computers for new employees to handling consumer contacts. Now the St. Paul company is concocting a version for small and midsize companies.

    CEO and co-founder John Sundberg hopes the move will drive growth for Kinetic Data while raising awareness of what he has termed "enterprise request management," or ERM.

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  • HDI SupportWorld logo

    Easy ITIL: Getting to Done

    Although the concept of the Information Technology Infrastructure Library (ITIL ®) easy ITIL adoption?

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  • HDI SupportWorld logo

    Leveraging Service Catalogs Throughout the Enterprise

    Successful service catalogs meet the needs of users who are looking for a simple way to order services.

    Business service requests have always been made, in one form or another. Every service group in an organization gets requests from its internal and/or external “customers.” Whether it’s a newly hired employee requesting a workstation assignment, a sales person requesting marketing materials, or an external customer with a support request, an organization needs to fulfill those requests as efficiently and cost-effectively as possible. That's where an effective business service catalog is crucial.

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  • Minneapolis St. Paul Business Journal logo

    Meant to Move

    Kinetic Data helps companies accelerate business-software tasks

    John Sundberg, president of Kinetic Data, said it has thrived because of a focus on a key software platform used by big companies.

    When John Sundberg decided to leave 3M Co. and pursue a career as an entrepreneur, he wasn't going to let anything stand in the way of his dreams -- even an announcement that his wife was pregnant with their first child.

    That was nine years ago. Now Sundberg has four children, and one fully grown company, by the name of Kinetic Data Inc.

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  • HDI SupportWorld logo

    5 Steps to a Better Service Desk

    Service desks: We love them when they help us. And we love to complain about them when they don’t.

    “Too slow to answer.” “Too slow to fix my problem.” “Not personable enough.” “Not knowledgeable enough.” The truth is, whether we’re internal or external customers, we have high expectations of service desk personnel. We are often already frustrated (if not totally exasperated) when initiating contact. We have been forced to seek answers or problem resolution and we want our request handled as quickly as possible—a reflection of having become a real-time society with real-time expectations.

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