The 2013 Kinetic Enthusiasts Group (KEG) Conference was a rousing success. It included a keynote by Eveline Oehrlich of Forrester Research, in-depth training sessions, and presentations on What's New in Kinetic Task 3.0, Lessons Learned from Successful Request Projects, and many other topics.
Whether you attended the conference and want to review a presentation (or two) or you weren't able to attend and would love to know what you missed, all of the 2013 KEG conference presentations are now available on the Kinetic Community site.
Business Process Automation Anywhere and Everywhere. Nearly all enterprises see the advantages of business process automation (BPA). With it, complex tasks get done faster, more efficiently and with greater accuracy. However, the expense and complexity of typical "big bang" BPA implementations limit it's application only to core business processes.
Say Goodbye to the IT Service Management Queue. IT organizations need a better alternative to the IT service queue, which no longer fits the needs and expectations of the increasing number of employees using personal tablets, smartphones, and other devices to get work done, along with mobile and remote workers who are seldom in the same place at the same time.
Agility is the Key To Request Management. Agile methods have gone from the periphery to the mainstream of the software development life cycle. Agile methods reduce development cycle times, lower costs and often mitigate the risks of traditional software development. Experience the same benefits by applying the Agile approach to service request management applications.
ST. PAUL, Minn. (March 4, 2013) — Since 1998, Kinetic Data has been on a mission to help companies take advantage of business process automation to improve efficiency and to save money. A leading developer of Enterprise Request Management (ERM) software to unify automated task processing across the enterprise, Kinetic Data continues to drive out process inefficiencies with the introduction of Kinetic Task software.
ST. PAUL, Minn. (April 29, 2013) — Responding to the market shift from queue-based to schedule-based business service request fulfillment as well as the ever-increasing number of employees using mobile devices, Kinetic Data announces a platform-agnostic version of Kinetic Calendar. The new web-based calendaring tool, Kinetic Calendar 2.0, provides resource scheduling management across the enterprise, with the ability to access time- and date-based information from virtually any enterprise application. Previously, the product was available only on the BMC Remedy platform.
Keep up with the latest service management news, commentary, and insights from Kinetic Data experts on the Kinetic Vision service management blog.