At Kinetic Data, we understand that while there are some common service delivery requirements across companies and industries, every enterprise has its own unique needs. That's why we work closely with our customers to learn the business processes in specific industries and create software that adapts to and works with your organization. We understand the problems you face and the solutions you seek, and know what it takes to make your business run more efficiently, plan more strategically and operate more profitably.
The enterprise request management (ERM) concept applies across industries. The tools and processes are flexible enough to support business activities that are common among diverse organizatons (e.g., employee onboarding) as well as those unique to specific industries (e.g. claims processing in insurance companies). They also support the service delivery workflow of both internal shared services organizations and outsourced service providers.