Kinetic Data Markets

Education

Streamlining Higher Education Service Delivery through ERM


Need:

Academic institutions are constantly searching for new ways to offer better services for their faculty, employees, students, alumni, and prospective students in order to remain leaders in their competitive landscape.

Solutions:

Academic organizations turn to Kinetic Data for our 24x7 interface to support users any time, at a minimal cost.

Kinetic Request, our request management portal software, provides rapid deployment and works with your existing enterprise applications. Furthermore, Kinetic Request can deliver flexible service portals across all departments—not just IT—within an academic setting.

With Kinetic Request, colleges, universities and other academic institutions can build effective service catalogs that provide measurable improvements in request submission time, request routing accuracy, and approval and fulfillment times. The service catalog can display (or not display) specific service items customized to the role (e.g., student, faculty, administration) and location of the user, based on login. Powerful search and easy navigation features enable users to quickly find and request services from the catalog.

Kinetic Task, our easy-to-configure workflow automation software,

Academic organizations choose Kinetic Survey, our web-based academic survey software, because it provides immediate "customer" (whether that be student, staff or alumni) satisfaction feedback as part of the continual improvement process. Kinetic Survey academic survey software also provides timely, actionable surveys whenever students interact with internal providers or feedback is required on any issue. Surveys can measure service quality as well as help identify new, in-demand services.

Kinetic Calendar, our actionable online calendar-publishing tool built on the BMC Remedy platform, schedules student and prospective student appointments with faculty members. It also schedules or reserves assets such as vehicles, computers, DVD players, classrooms, auditoriums, and more.

Education Success Story

Fairfax County Public Schools

Overview: Provide a fast, easy way for busy teachers to request IT services and to accelerate the resolution of IT support issues.

Solution: Kinetic Request portal and Kinetic Task automation engine

Results:

  • Cut IT service fulfillment time in half by eliminating the need for phone or email follow-up.
  • Doubled the number of services offered through the IT service catalog.
  • Cut approval time from days to minutes by moving paper-based approval processes online.
  • Named a finalist for 2012 Excellence.gov Award for “effective, efficient and innovative solutions in government.”

Fairfax County Public Schools Dramatically Improves Service Quality and Cuts Approval Time with Help from Kinetic Data (pdf)

 


More Education Success Stories

University of North Texas

Overview: Decrease the number of helpdesk calls and reduce data-entry for frontline support staff by making it easier for users to create and submit their own web-based support requests.

Solution: Kinetic Request portal and Kinetic Calendar enterprise calendar system

Results:

  • Experienced a 60% increase in user-submitted tickets generated through the easy-to-use Kinetic Request interface.
  • Provided a self-service alternative to telephone inquires about IT system status.
  • Saved 24 labor hours each month handling calls.
  • Enabled new service items to be created in a few hours vs. days.

To learn more about Kinetic Data solutions for academic institutions, check out:

Kinetic Request
Kinetic Task
Kinetic Survey
Kinetic Calendar
Kinetic Schedule